Care Coordinator – Managed Care (RN, LCPC, LPC, LCSW, LSW)
About The Position
The Care Coordinator is a Registered Nurse, Licensed Social Worker, or Counselor who provides care coordination, social support, and outreach services. The role helps patients navigate healthcare transitions and supports patient empowerment through health education, advocacy, and coaching. The Care Coordinator leads intake, develops and maintains care plans, and promotes health programs and services. Using information systems and decision support, the coordinator manages a patient panel and proactively contacts, educates, and tracks patients according to disease, risk, self-management status, and family and community needs. The role leads patient-centered care planning, including assessment, planning, implementation or intervention, evaluation, and ongoing monitoring. It also includes in-person visits, self-management resources and education, and coordination across outpatient, inpatient, emergency department, hospitalization, and specialist care transitions.
Requirements
- For social worker or counselor candidates: bachelor's degree required; master's degree preferred.
- For social worker or counselor candidates: current, unrestricted Illinois license as an LCPC, LPC, LCSW, or LSW required.
- For social worker or counselor candidates: at least two years of experience in a clinical setting required.
- For registered nurse candidates: associate's degree required; bachelor's degree preferred.
- For registered nurse candidates: current, unrestricted Illinois RN licensure required.
- For registered nurse candidates: at least one year of general nursing experience in a clinical setting required.
- Intermediate proficiency in Microsoft Office products, including Word, Excel, and PowerPoint, required.
Nice To Haves
- Care coordination experience preferred.
- Bilingual Spanish is a plus.
- Previous experience using an electronic medical record preferred.
- A master's degree is preferred for social worker or counselor candidates.
- A bachelor's degree is preferred for registered nurse candidates.
Responsibilities
- Serve as team lead for the intake process.
- Develop and maintain care plans and promote health programs and services.
- Use information systems and decision support to manage a patient panel and proactively contact, educate, and track patients by disease, risk, self-management status, and family and community needs.
- Lead patient-centered care planning, including assessment, plan development, implementation or intervention, evaluation, monitoring, and follow-up intervention.
- Conduct face-to-face visits according to policy and workflows.
- Provide patients and families with self-management resources to support healthcare treatment goals; assess readiness to learn and validate learning outcomes.
- Assist patients and providers across the care continuum with transitions from outpatient to inpatient settings.
- Ensure follow-up after emergency department visits, hospitalizations, and specialist visits.
Benefits
- Tuition reimbursement and student loan forgiveness programs for qualifying individuals.
- Comprehensive healthcare coverage, including medical, dental, and vision.
- Generous paid time off.
- 403(b) retirement plan and financial resources to help employees save and plan for retirement.
- Life insurance.
- Opportunity to participate in cross-departmental committees to innovate and transform care delivery and the workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
