Care Coordinator (51871)

Westcare•Pembroke Pines, FL

1d•Hybrid

About The Position

The Care Coordinator acts as the primary consumer advocate for the assigned program. This role involves staying informed about consumer progress and coordinating all services delivered to the consumer and their family, both internally and through external referrals. The position requires administering assessments, developing and reviewing service plans, documenting clinical services, conducting case management sessions, providing vocational education, attending external appointments on behalf of consumers, making referrals, preparing progress reports, coordinating care with treatment teams and external providers, developing discharge plans, and arranging transportation. The Care Coordinator also participates in case conferences, understands HIPAA and ethical standards, and completes all required training.

Requirements

Graduation from an accredited bachelors program with a degree in Addiction Counseling, Criminal Justice, Social Work, Psychology or related field is required
Two years of previously supervised work experience in providing individual/family therapy is preferred
Must have reliable means of transportation
Must have familiarity with Miami-Dade County.
Maintains confidential files and records.
The ability to identify and evaluate an individual’s strengths, barriers, problems, and needs for the development of a Wellness and Recovery Plan
The ability to evaluate the impact of substance use and mental health problems on the consumer’s functioning in major life areas
Knowledge of the inter-relationship among substance use, mental health, and primary care disorders.
The ability to conceptualize cases within a developmental framework for the purpose of treatment planning, intervention, and discharge planning
Knowledge in the understanding of programs built on proven methods that ensure effective treatment
Demonstrate proficiency is the administration and interpretation of assessments, as needed
The ability to coordinate and integrate multiple services, as well as interface and communicate with internal and external providers
The ability to provide information to individuals and families concerning alcohol or other drug use, mental health problems, and the available services and resources
Ability to use trauma informed care principles including ensuring consumer safety, preventing/avoiding re-traumatization, maximizing trustworthiness, enhancing consumer choice, maximizing collaboration, and emphasizing empowerment
Ability to identify and describe key signs, symptoms, impact and manifestations of trauma
Aware of the differences between trauma informed and trauma-specific services
Understands the bidirectional relationships among substance use and mental disorders and trauma
Understands the differences among various kinds of abuse and trauma, including: physical, emotional, and sexual abuse; domestic violence; experiences of war for both combat veterans and survivors of war; natural disasters; and community violence
The ability to identify crises when they surface; mitigate or resolve the immediate problem; and de-escalate the situation, including the ability to develop Safety Plans, as needed
The ability to provide information to individuals and families concerning alcohol or other drug use, mental health problems, and the available services and resources
The ability to identify the needs of a consumer and family that cannot be met by the counselor or agency and to assist the consumer/family to utilize the support systems and community resources available
Knowledge and application of developmental theories
Understanding of family dynamics, family roles, and family structure
Understanding and application of federal, state, local and agency confidentiality rules and professional standards of conduct
Understanding of professional ethics, consumer rights, and professional responsibilities
Understanding of issues in prevention, intervention and treatment.
Understands that individuals have different perceptions of health, wellness, behavioral health, and preventive health services
Demonstrates respect for individual’s values when conducting assessments, developing Wellness and Recovery Plans, and providing services
Understands that individuals define and perceive family and its importance differently
Demonstrates ability to work effectively with culturally diverse staff and populations
Knowledge of WestCare Mission, goals and values
Knowledge of Incident Reporting
Knowledge of HIPAA, Professional Ethics, Consumer Rights and Confidentiality
Familiarity with WestCare services and programs
Demonstrates a high degree of dependability.
Maintains a good attendance record.
Observes working hours
Shows flexibility and is responsive to requests from supervisor
Works independently with minimal supervision
Exhibits characteristics of good workmanship, and integrity on the job
Work time is always productive
Demonstrates ability to establish and maintain effective working relationships with consumers, co-workers, external partners, and regulatory agencies
Is courteous to consumers, staff, and all others.
Demonstrates tact at the appropriate time.
Cooperates with others both within and outside WestCare.
Works well with supervisor; accepts direction and supervision
Maintains a positive attitude toward work
Ensures and maintains a safe working environment.
Work area is clean and orderly.
Verbalizes, understands and adheres to agency safety procedures.
Demonstrates appropriate use of Unusual Incident Reports, in accordance with the Center’s reporting procedures
Presents a positive personal image
Dresses and maintains a professional demeanor
CPR Certification, First Aid Certification and an annual Tuberculosis test.
Ability utilize Microsoft Office Software Suite
Ability to provide an Affidavit of Good Moral Character
Clearance in Pre-Employment Drug Testing and Criminal Records Checks, as required.

Nice To Haves

Certification as a certified case manager in good standing and recognized by the Florida Certification Board is preferred at time of hire; Preference will be given to those candidates who are currently Certified
Bilingual is preferred.
Some outdoor activities may be required.

Responsibilities

Administer assessments as needed
Conduct Needs Assessment
Develop Service Plans in collaboration with the consumer and family
Conduct monthly Service Plan reviews
Document all clinical services and activities in accord with licensing, Medicaid, and Joint Commission standards and agency policy and procedure
Conduct individual case management sessions
Provide vocational education and skills building to the consumer as needed
Perform activities on behalf of the consumer and family, including attendance at external appointments (e.g., court appearances, school staffing, etc.), as needed
Provide referral and linkage for the consumer and family, as needed
Prepare monthly Progress Reports, as required, for assigned consumers for courts, probation officers, caseworkers, etc.
Coordinate consumer and family care with the treatment team and with external providers
Responsible for the development of the discharge plan in coordination with other treatment team members
Arrange transportation for consumers, as necessary
Provide case management to additional populations, as needed
Participate in case conference
Understand HIPAA, Professional Ethics, Consumer Rights and Confidentiality
Complete all orientation and mandated training activities, including E-Learning Courses, within required timeframes, and in accordance with the criteria established for this position.
Participate in performance improvement activities
Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation.
Perform any other duties as assigned.