Care Coordinator - Bilingual

Help at Home•Summerfield, FL

6d•Onsite

About The Position

CSI, a Help at Home Company, proudly serves communities across Florida as part of the nation’s leading provider of in-home personal care services. Our mission is to empower individuals to live independently and with dignity in the comfort of their own homes. Across the Help at Home family, we support 66,000 clients each month through the dedication of 60,000 compassionate caregivers in 12 states. At CSI, we’re looking for individuals who care deeply—those who listen, take initiative, and are committed to making a meaningful impact. Every role contributes to supporting the caregivers and clients who rely on us. If you lead with passion and integrity and are eager to join a growing, purpose-driven organization, CSI may be the right fit for you. We’re seeking a Care Coordinator who is fluent in both English and Spanish and dedicated to supporting both clients and caregivers. Based in Summerfield, this role plays a key part in caregiver scheduling, care coordination, and maintaining excellent client experiences. If you're passionate about making a difference in home care and driving positive outcomes, we'd love to hear from you.

Requirements

Excellent organizational skills; ability to multitask and manage multiple responsibilities.
Able to supervise staff and provide necessary feedback to improve overall services.
Identifies and progresses toward meeting personal and professional goals.
Strong problem-solving skills; ability to deal with conflict in a professional manner.
Ability to multitask and manage multiple responsibilities.
Demonstrate compassion, responsibility, and cheerful attitude.
Ability to deal with conflict in a professional manner.
High school graduate or equivalent preferred; May require higher level of education or certification.
Fluent in both English and Spanish
Basic computer literacy and typing skills.
Experience in health care, preferably in home health; supervisory experience.
Medicaid, Waiver, or Home Healthcare experience preferred.
Other Requirements pursuant to state or local rules as applicable.

Nice To Haves

Medicaid, Waiver, or Home Healthcare experience preferred.

Responsibilities

Maintain elements of the assigned clients’ files, employee files and all related paperwork.
Consistently maintain the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
Provide direct training.
Assigns homecare aides based on the client’s overall needs and Plan of Care.
Monitor the performance of assigned homecare aides who provide and support patients with personal care to ensure quality service.
Proactively communicate schedules and changes with clients, home care aides, referral sources, team leads, managers and the branch manager.
Conduct in home visits with a client per month to maintain perspective and connections to the Client and Caregiver experience.
Prepare and submit routine departmental reports as required.
Record and maintain accurate documentation of the client’s condition and overall service.
Conduct and keep record of client satisfaction surveys, client in-home visits, employee evaluations and employee in-service trainings.
Appropriately handle client complaints and problems; document and report any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
Provide education and coaching on changes to a client’s Plan of Care.
Maintain positive working relationships with clients, homecare aides, referral sources, team leads, managers and branch managers.
Ensure compliance with local, state and federal laws as well as with Company policies and procedures.
Perform other related duties as assigned.