Bilingual Care Coordinator

Community SeniorServ Inc•Santa Ana, CA

9d•$19 - $23•Onsite

About The Position

The Care Coordinator ensures patient navigation is implemented by managing client caseloads, conducting intake assessment and reassessment. The Care Coordinator is responsible for performing duties for the Care Coordination program to include: Supportive Housing Programs, Enhanced Care Management, Care Transitions Service as well as promoting the benefits Meals on Wheels OC services. Special roles and responsibilities may be applicable to contract / regulatory program requirements.

Requirements

Medical assistant certification preferred and or related educational certification
Case management experienced preferred
Experienced working with older adults, elderly and people with disabilities.
Excellent communication, written, and interpersonal skills.
Thorough knowledge of case management principles and techniques.
Maintains professional and confidential standards in client business-related activities.
Demonstrates a “can-do” spirit, a sense of optimism, and commitment.
Good problem-solving skills and critical thinking skills required.
Working knowledge of programs and services available in Orange County for seniors.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Strong understanding of cultural competency with the target population
Bilingual preferred – Spanish
Must pass background check.

Responsibilities

Coordinate with those individuals and/or entities to ensure a seamless experience for the member and non-duplication of services.
Increase continuity of care by managing relationships with tertiary care providers, transition-in-care, and referrals
Screen members for eligibility for direct and support services and refer members to needed services, such as mental health, housing, Medically Tailored Meals, ECM, and MoWOC programs
Conducts member assessment; identifies problems and establishes client-centered immediate requirements and long-range goals. (Contract/ Program Requirement)
Arranges and coordinates a network of supportive services and entitlements (formal and informal) consistent with a mutually developed care plan.
Maintains required records and reports in compliance with department, agency, local, state and federal requirements.
Assumes responsibility for all case records and monthly statistics.
Responsible for meeting program targets
Attends and participates in all mandatory training sessions and meetings (including CPR and First Aid training) as prescribed by state regulations.
Completes home visits, hospital and skilled nursing facility visits (Contract/ Program Requirement)
Coordinate with hospital, SNF staff on discharge plans (Contract/ Program Requirement)
Develop and coordinate monthly schedules for transportation needs of residents with the transportation provider, Supportive Services team, and residents.
Other duties and special projects as assigned.