Care Coordinator (77663)
About The Position
The Care Coordinator is responsible for screening, assessing, and engaging individuals, families, referral sources, and community partners. This role involves coordinating services across various systems including healthcare, behavioral health, housing, employment, and social services. The Care Coordinator will facilitate communication among providers and natural supports, schedule appointments, and assist with transportation coordination. They will also participate in treatment team meetings, maintain accurate documentation in the electronic health record (EHR), and provide targeted case management and supportive interventions. Advocacy for individuals to ensure access to appropriate services and resources is a key aspect of this role.
Requirements
- Possesses the equivalent of formal training in behavioral health, usually in the form of a major in Psychology, Social Work, Counseling, or Criminal Justice as part of a Bachelor’s Degree program.
- Maintains current knowledge of standards of care and practices, typically acquired through continuing education.
- A valid state-issued driver’s license is required.
- Prepares basic correspondence and simple reports in Microsoft Word.
- Uses Microsoft Excel to create tables and simple displays of information.
- Creates basic presentations in Microsoft PowerPoint.
- Demonstrates necessary proficiency with all electronic clinical systems, including EHR and scheduling systems, in use at the Company.
- Displays basic organizational skills to self-prioritize and organize own work.
- Determines effective responses to situations encountered within established precedent.
- Able to effectively communicate opinions drawn from conclusions using inference and logic.
- Exercises tact and diplomacy in resolving mild conflicts or disagreements.
Responsibilities
- Establishes and maintains professional relationships with individuals, families, referral sources, and community partners.
- Completes initial and ongoing assessments in accordance with program, payer, and regulatory requirements.
- Identifies risk factors, including suicidal or homicidal ideation, and ensures immediate intervention, documentation, and follow-up in accordance with organizational protocols.
- Utilizes standardized screening tools (e.g., PHQ-9, SDOH assessments) as required.
- Coordinates services across healthcare, behavioral health, housing, employment, and social service systems.
- Facilitates communication among providers, natural supports, and community resources.
- Schedules appointments and assists with transportation coordination to reduce barriers to care.
- Participates in treatment team meetings and case reviews.
- Maintains timely, accurate, and compliant documentation in the electronic health record (EHR).
- Provides targeted case management and supportive interventions consistent with scope of practice.
- Supports individuals in navigating systems of care and adhering to treatment recommendations.
- Promotes engagement in ongoing services and continuity of care.
- Advocates for individuals to ensure access to appropriate services and resources.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
