Care Coordinator

Griswold Home Care for Greenville & Spartanburg • Inman, SC

1d • Hybrid

About The Position

The Care Coordinator(s) are responsible for ensuring the essential functions of the office are completed daily. These include: scheduling, supporting and directing caregivers, customer service to clients, clerical tasks, and recruiting. The Care Coordinator will report directly to the Director of Operations and have significant interface with the HR Supervisor/Care Coordinator, Client Relations Supervisor/Care Coordinator, and Director. The Care Coordinators are regularly involved in situations that can be stressful and frustrating but there are also regular experiences that can be highly rewarding.

Requirements

• High School Diploma or GED
• Two or more years of experience in a fast-paced office environment with experience taking on-call
• Ability to speak and write at a high level including medical terms
• Ability to proficiently use Windows OS, Internet Browsers, Email Programs, Microsoft Office, and Adobe Reader
• Ability to lift, pull and push, at least 30lbs and stand, bend, twist and sit with at least 30lbs load
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently and work as a team member
• Maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Experience providing personal care is required

Nice To Haves

• Bachelor’s degree highly preferred
• Scheduling and recruiting experience strongly preferred
• preferred CNA
• Some personal care/companionship may be required if a shift cannot be covered (if sufficiently staffed; this would be low).

Responsibilities

• Ensuring client satisfaction and thorough communication with clients with 100% follow up
• Receiving and processing various requests and schedule modifications
• Sending care schedules and care plan information so that caregivers know and understand the client and expectations
• Customer satisfaction follow up calls and visits
• Equipping and supporting caregiving staff
• Completing assessments and updating care plans
• Provide information, directions, paperwork, etc. as needed
• Create warm, respectful, and supportive work environment for caregivers
• Assist/manage resolving differences or disputes between caregivers, clients, and family
• Receive initial calls with prospective clients
• Compassionately listen to their needs
• Collect adequate information
• Provide basic information about our services
• Pass on all details to appropriate staff
• Assist in monitoring Caregiver performance and quality of care
• Build applicant files and other related administrative tasks
• Assist with caregiver onboarding
• Thoroughly document activities and communications in our management software
• Various clerical tasks related to daily business operations and facility cleanliness
• Share rotating weeks “on call” during evenings and weekends after a sufficient training period
• Exercise discretion and independent judgement in the performance of the above activities
• Strive to fulfill our core values and mission
• Additional activities as needed
• Routine supervising of the caregiving staff

Benefits

• PTO
• Company benefits
• Company car is available as needed for assessments, visits, supervisory needs, etc.
• Discretionary quarterly bonuses may be issued for excellent performance as business profitability allows.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED