Care Coordinator - Full-Time

Care Advantage Inc. Corporate•Chesapeake, VA

2d•Onsite

About The Position

Care Advantage Inc, a Top Workplace award winner and Best in Home Care recipient, is the largest privately-owned home care company in the mid-Atlantic and is experiencing rapid growth. They are seeking a high-energy Care Coordinator to join their Chesapeake, VA team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and desires a career where compassion and strategy intersect.

Requirements

High School Diploma or G.E.D. equivalent
2+ years of relevant work experience
Computer literacy and comfort with scheduling systems
Strong organizational skills, attention to detail, and communication abilities

Nice To Haves

Scheduling experience
Medical experience
Phone experience

Responsibilities

Thoughtfully pair caregivers with clients based on health needs, personality fit, skill level, and preferences.
Serve as the primary liaison between clients, families, and field staff, building trust and ensuring seamless communication.
Maintain accurate and up-to-date schedules in the company system, anticipating conflicts and managing multiple tasks.
Respond quickly to emergencies and last-minute changes, finding solutions to ensure continuous client care and caregiver support.
Monitor field staff activity, track attendance and reliability, and provide feedback to ensure accountability and recognize good performance.
Creatively solve scheduling challenges with a calm focus and a client-first mindset.
Collaborate with branch teammates to foster a positive, collaborative, and productive office environment.
Guide new clients through the onboarding process, answer questions, and establish a positive relationship.
Utilize scheduling software and digital tools to maintain records, track caregiver availability, and ensure compliance.
Demonstrate flexibility by being cross-trained to handle various situations, including client inquiries, shift gaps, and team support.