Care Coordinator - Full-Time

Care Advantage Inc. Corporate•Staunton, VA

3d•Onsite

About The Position

Care Advantage Inc. is a growing, privately-owned home care company seeking a high-energy Care Coordinator to join their Staunton VA team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants a career where compassion meets strategy. The company is a Top Workplace award winner and voted Best in Home Care.

Requirements

High School Diploma or G.E.D. equivalent
2+ years of relevant work experience
Scheduling, medical, or phone experience a plus
Computer literacy and comfort with scheduling systems
Strong organizational skills, attention to detail, and communication abilities

Nice To Haves

Energy, drive, and passion for achieving goals
A problem-solver who puts people first
Flexibility to adapt and thrive in changing situations
Ambition to grow your career and see the big picture
Compassion and a genuine desire to serve

Responsibilities

Thoughtfully pair caregivers with clients by considering health needs, personality fit, skill level, and preferences.
Act as the liaison between clients, families, and field staff, building trust and ensuring seamless communication.
Maintain accurate, up-to-date schedules in the system, anticipating conflicts and managing moving parts.
Respond quickly to emergencies or last-minute changes, finding solutions to keep clients cared for and caregivers supported.
Monitor field staff activity, track attendance and reliability, and provide feedback.
Creatively piece together schedules with calm focus and a client-first mindset.
Collaborate with branch teammates to maintain a positive and productive office environment.
Guide new clients through the onboarding process, answer questions, and set the tone for a caring relationship.
Use scheduling software and digital tools to keep records current, track caregiver availability, and ensure compliance.
Step into any situation, as the role is cross-trained, to answer client questions, cover shift gaps, or support teammates.