Care Coordinator for Private Duty Care

Phoenix Home Care and Hospice • Overland Park, KS

5d • Hybrid

About The Position

As a Care Coordinator / Scheduler, you’ll be the central point for daily care operations—managing caregiver assignments, maintaining client and staff relationships, and ensuring smooth delivery of services in client homes. This role offers a professional challenge and clear pathways for career advancement.

Requirements

• Prior office experience required
• Ability to manage multiple phone lines professionally and efficiently
• Excellent organization, attention to detail, and problem-solving skills
• High school diploma or GED required
• Professional, compassionate, empathetic communication skills
• Strong verbal and written communication, with the ability to articulate clearly in person and on the phone
• Demonstrated ability to appropriately match caregivers with client needs and schedules

Nice To Haves

• administrative or care coordination experience preferred

Responsibilities

• Accurately staff and schedule caregivers to match client needs
• Manage multi-line phone system—answer inquiries, route calls, and handle messages
• Build and maintain strong relationships with clients, families, and field staff
• Interview and onboard potential field staff candidates
• Troubleshoot scheduling, client, or caregiver issues and provide timely resolutions
• Maintain organized client files and monthly summary reports
• Review client documentation before onboarding new clients
• Execute additional administrative or special projects as assigned

Benefits

• Competitive salary
• Comprehensive benefits package: major medical plans, dental, vision, and spousal coverage
• Paid holidays and PTO starting day one
• Career advancement opportunities
• Positive, growth-oriented workplace culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED