Care Coordinator - Bilingual - $45,000 per year ($5,000 increase after CHW Certification)

Access To Healthcare Network•Reno, NV

2d•Hybrid

About The Position

The Care Coordinator is responsible for overseeing and managing AHN member cases to ensure compliance with AHN requirements and provider care plans. This role serves as an advocate for members by identifying and resolving care-related issues while promoting continuity and quality of care. The Care Coordinator guides members through the healthcare system, providing education, support, and coordination to help them successfully navigate treatment plans and access appropriate services.

Requirements

Bilingual (English/Spanish)- Required
High School Diploma required
Minimum 2 years of experience working with socioeconomically diverse or disadvantaged populations
Proficiency in Microsoft Office and database systems
Community Health Worker (CHW) Certification (must complete within 90 days of hire)
Demonstrate strong critical thinking, problem‑solving, and communication skills
Maintain a valid driver's license and ability to operate an AHN company vehicle as needed
Must pass a State of Nevada background check and adhere to HIPAA regulation

Nice To Haves

AA Degree preferred

Responsibilities

Build and maintain effective, professional relationships with AHN partners and providers, ensuring consistent follow‑through and collaboration
Respond to all calls, emails, written correspondence, and client referrals within established service standards (within 48 hours)
Collect and analyze relevant information to estimate surgical costs and clearly communicate cost scenarios to members
Demonstrate working knowledge of CPT and ICD codes, medical billing processes, and insurance concepts to discuss balances and financial responsibilities with members
Maintain accurate, timely documentation by updating Salesforce records and other required systems
Adapt to department-specific schedules while managing multiple priorities efficiently in a fast-paced environment