Care Coordinator

Center For Mental Health•Great Falls, MT

6d•Hybrid

About The Position

This is a CCBHC grant-funded position for a Care Coordinator, ending September 29th, 2027. The role requires building rapport and engaging effectively with individuals from diverse backgrounds using a warm, compassionate, and person-centered approach. Strong interpersonal and communication skills are essential for establishing trusting relationships, providing exceptional customer service, and maintaining professionalism in a fast-paced behavioral health environment. The Care Coordinator will be responsible for client access to care triage, screening, and scheduling into services. They will ensure client care is coordinated between the client and all healthcare providers, collaborating with local agencies for continuity of care. The position also involves ensuring clients have access to needed services during transitions between levels of care, providing education and support for physical and behavioral health, developing strategies with clients to reach their health care goals, and assisting with internal and external warm hand-offs. Data entry into electronic health records and other databases, tracking and reporting client outcomes, and completing required documentation in accordance with Many Rivers policies are also key responsibilities. Effective communication with supervisors, therapists, medical providers, and other team members is crucial for quality continuity of care. Participation in in-service trainings, completing assigned trainings, and attending required meetings are also expected.

Requirements

Bachelor’s degree in human services field and considerable knowledge of the principles, methods, and skills needed to effectively perform care coordination duties.
Other education and experience may be considered equivalent to four years.
Must have excellent computer skills such as Excel, Internet, Teams, Outlook, and Word.
Travel required.
Must have vehicle, valid driver’s license, and current vehicle insurance.
May transport clients.
Must pass Background Checks and Motor Vehicle Record Checks.

Nice To Haves

Familiarity with mental health, substance use and medical diagnoses as well as medications is preferred.

Responsibilities

Completes client access to care triage, screening and scheduling into services.
Ensures client care is coordinated between the client and all healthcare providers; continuous collaboration with local agencies to establish continuity of care for the clients.
Ensures client’s access to needed services during transitions between levels of care.
Provides education, reinforcement, and regular communication with clients about their physical and behavioral health status.
Develops strategies with clients so they can reach their health care goals.
Provides encouragement and support to clients to assist them in solving difficulties they have managing and improving their health by removing barriers, allowing clients to achieve optimal health outcomes.
Assists with both internal and external warm hand-offs.
Enters CCBHC data specific information into electronic health record and other databases.
Track and report client outcomes based on various measurements and screening tools.
Completes documentation as required and appropriately maintain all required paperwork in accordance with Many Rivers policies.
Communicate effectively with supervisors, therapists, medical providers, and other team members to provide quality continuity of care for the clients.
Participate in in-service trainings, complete all assigned trainings & attend required meetings as directed by immediate Supervisor or Director.