Care Coordinator

City of Tucson • Tucson, AZ

10d • Hybrid

About The Position

The Care Coordinator position at the City of Tucson's Department of Housing and Community Development is responsible for providing in-home and community-based case management to Choice Neighborhood Implementation participants and/or families residing in shelter and supportive housing programs. This position will ensure participants are connected to the services, provide stabilization through resources, and opportunities they need to thrive and meet programmatic goals: improved participant health and wellness, economic stability, education, and housing stability. Work is performed under the supervision of the Community Services Project Supervisor. This position does not supervise.

Requirements

• Bachelor’s degree in related field
• Two (2) years of relevant experience.
• Any combination of relevant education and experience may be substituted on a year-for-year basis.
• Valid and Unrestricted Class D Drivers License
• Fluency in both English and Spanish is a requirement for the position per grant funding requirements.
• Applicants should include information regarding their bilingual proficiency and describe how their bilingual skills and/or experience working with Spanish-speaking individuals, families, or communities have contributed to effective communication, resident engagement, care coordination, advocacy, and service delivery.

Nice To Haves

• Degree in Social Work, Human Services, Public Health, Psychology, Sociology, or a closely related field.
• Experience in case management, crisis deescalation, care coordination, or social service delivery, preferably in affordable housing, community-based settings or behavioral health settings.
• Experience working with diverse populations, including individuals with disabilities, severe mental illness, substance use disorders, older adults, and families with complex needs using a trauma-informed approach.

Responsibilities

• Maintains an active caseload and delivers in-home and community-based case management to residents by: conducting annual or as needed assessments to identify needs and strengths, developing and implementing individually tailored care plans, facilitating and monitoring referrals to community resources to ensure residents’ needs are met and follow-up is completed as necessary, and collaborating with community partners to promote housing stability.
• Coordinates , promotes and recruits resident for participation in on-site and community programs, services, and activities.
• Partners with redevelopment and relocation teams to educate residents on their rights, responsibilities, and opportunities during relocation, supporting successful transitions and maximizing re-occupancy of redeveloped units.
• Maintains participant files, records and documentation in accordance with City policies and federal requirements including privacy and confidentiality standards (e.g., HIPAA, if relevant).
• Collects and compiles data for grant applications, compliance reports, and local, state, and federal reporting obligations.
• Participates in collaboratives and professional development opportunities relevant to assigned service areas.
• Shares and researches best practices and community resources related to diverse resident populations, including families with children, older adults, and individuals with disabilities.
• Transports residents in city owned vehicles to appointments, events, and other locations as needed.
• Performs all other duties and tasks as assigned.

Benefits

• medical, dental, vision, life, disability, and FSA coverage
• pension plan plus optional Roth and pretax deferred compensation savings
• 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years
• twelve weeks of paid parental leave
• paid tuition reimbursement
• student loan repayment
• off- and on-the-job training
• opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level