Care Coordinator/ Scheduler

Senior Helpers - Waukesha • Brookfield, WI

7d • $43,000 - $50,000 • Onsite

About The Position

At Senior Helpers of Waukesha, we are passionate about providing compassionate, high-quality in-home care that allows seniors to live independently and with dignity. We are seeking an experienced and highly motivated Office Manager to join our dedicated team, servicing Brookfield, Butler, Delafield, Pewaukee, Elm Grove, New Berlin, North Prairie, Wales and Waukesha. If you have worked in home health care, we would love for you to apply! In this role, you will coordinate caregiver and client care as well as assist with daily operations.

Requirements

• 2+ years of experience in home health or related field (required)
• Familiar with a variety of the home care concepts, practices and procedures
• Excellent organizational, communication, and interpersonal skills
• Proficiency in Microsoft Office Suite and other relevant software
• Strong problem-solving and decision-making abilities
• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills
• Exudes a positive and compassionate attitude with a strong commitment to providing exceptional customer service.
• Strong organizational skills, and the ability to manage and prioritize tasks effectively

Responsibilities

• Manage caregiver schedules
• Client pop ins
• Resolve paycheck issues
• Tracking driver’s license & auto insurance & tests
• Data-entry of clients and caregivers hours into software system
• Helping caregivers with clock in/out questions
• Organize timesheets with the scheduling calendar in the home care software.
• Track and report late, missing, or incorrectly filled-out timesheets to management.
• Cultivate strong client relationships
• Prepare and distribute client welcome packets.
• Manage client leads in the Contact Manager, including mailing appropriate materials and ensuring accurate record-keeping.
• Maintain organized and accessible client files.
• Resolve any billing inquiries with the client account
• Foster effective communication with clients, families, caregivers, and other stakeholders.
• Answer and screen incoming phone calls professionally and courteously, evenings and weekends phone coverage would be required on a rotating basis.
• Perform general office duties as assigned.
• Manage billing and payroll
• Play a crucial role in the day-to-day operations of our office.
• Ordering office supplies
• Ensure smooth and efficient administrative support to our caregiving team.
• Maintain accurate client and employee records.
• Attend Job Fairs
• Posting on Social Media

Benefits

• Competitive salary
• 401K + Match
• Bonus opportunities
• Paid Time off
• We can offer benefits
• A rewarding career opportunity where you can make a meaningful impact on the lives of seniors.
• A supportive and collaborative team environment.
• Opportunities for professional growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed