Care Coordinator (Medical Assistant)- Dr. Tumialan

Barrow Brain and Spine•Scottsdale, AZ

4d•Onsite

About The Position

Barrow Brain and Spine is a physician-owned specialty practice focused in neurosurgery and advanced spine care. The practice includes 27 neurosurgeons, three physiatrists, and performs over 8,000 surgeries annually. This globally recognized group directs the Neurosurgery Residency Program at St. Joseph’s Hospital in Phoenix, Arizona, and serves more than 21,000 patients each year. At Barrow Brain and Spine, every team member is committed to the highest standards of performance, integrity, collaboration, and patient care. This is the core of our culture. We are seeking individuals for an extraordinary work environment dedicated to improving the lives of our patients and team members.

Requirements

1-2 years of experience in a medical setting required.
High School Diploma or GED required.
Excellent verbal and written communication skills.
Strong organizational skills and ability to prioritize.
Passionate about creating a superior patient experience and fostering a culture of excellence.

Nice To Haves

Bachelor’s degree a plus.

Responsibilities

Registers new patients in the electronic medical record (EMR) prior to scheduling the appointment, including demographic and insurance information.
Ensures all initial consultations, pertinent notes, lab slips, radiology, and pathology reports are available to the physician before the patient's arrival.
Opens chart encounters in AthenaOne and maintains patient records for historical reference.
Facilitates patient clinic flow by greeting and rooming patients.
Takes vital signs and records assessments in the patient chart for physician review.
Enters orders and E-Prescribe information, and creates clinical visit summaries.
Schedules follow-up appointments as needed.
Communicates with physician's staff to ensure continuity of care.
Performs clinic room inventories and restocks supplies as necessary.
Prepares and runs daily clinics with limited supervision from the Lead Care Coordinator or Practice Operations Supervisor.
Assists Lead Care Coordinators and Practice Operations Supervisors with orders as needed.
Assists with physician recall lists, creates diagnostic reviews, completes orders as testing is received, and follows up on non-compliant orders.
Obtains authorizations for imaging and testing when required.
Represents physicians by screening incoming telephone calls, recording and transmitting messages, scheduling, receiving, and announcing scheduled patients and visitors, screening unscheduled patients and visitors, arranging referrals to other healthcare providers, and scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc.
Maintains patient confidentiality and adheres to all HIPAA guidelines.
Keeps office equipment operational by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and coordinating repairs.
Coordinates patient surgery with scheduling, authorizations, billing, and FMLA paperwork.
Participates in continuing education opportunities.
Provides coverage to other positions as requested.
Supports the BBS Compliance program through annual training attendance and adherence to compliance guidelines.
Acts as an ambassador for the BBS practice and their respective physician, providing exemplary customer service to patients, families, teammates, vendors, and all other BBS visitors.
Performs other duties as assigned.