Care Coordinator III

Volunteers of America Southeast Louisiana Inc•New Orleans, LA

7d•$0 - $48,000•Hybrid

About The Position

The Care Coordinator III oversees Supportive Services’ scattered site Permanent Supportive Housing program in the community, focusing on case management and to assist individuals with obtaining and maintaining housing successfully within the community. Embodying the performance standards as outlined below, the Care Coordinator III is responsible for implementation and oversight of landlord relationships, lease programs, creation of a home- share program; provision of case management for those clients referred from the Office of Aging and Adult Services, finding and retaining housing, plus identifying sources for housing funding, housing-based education, credit counseling and linkage to appropriate related community resources.

Requirements

Master’s degree level in social service field is required. Other acceptable master’s degrees: Social Work, Counseling, Sociology, Psychology, Criminal Justice, Early Childhood Education, Secondary Education, Special Education, Family & Consumer Sciences, Human Growth & Development, & Rehabilitation Services.
At least one year post experience working with individuals who are of the eligible population in a community setting
Have the desire to work with a diverse population, demonstrate respect for individuals and demonstrate ability to work in a team environment
Requires a demonstrated willingness to be responsive to the needs of the target population
Excellent verbal and written communication skills and the ability to function as part of the team
Capable of generating documents and spreadsheets using computer software including Microsoft Word and Excel.
Must possess polished and diplomatic customer relation skills verbally, in person, through telephone communications, and in writing.

Nice To Haves

Adhere to the designated dress code as stipulated for the specific role.

Responsibilities

Consult in development of Treatment Plans to ensure consumers are receiving services as described in contract
Completes 90 Progress Summary
Completes Annual Documents
Participates in Supervision in accordance to Louisiana Department of Health and Human Services.
Ensure compliance with weekly performance standards of billing 100 units/25 hours per week.
Ensure accurate recordkeeping including but is not limited to intake; service planning; service delivery including advocating for clients with property owners/managers as necessary and providing resource information; and case closure.
Prepares and completes accurate, timely reports and documentation for billing of services as required by Volunteers of America Southeast Louisiana and regulatory agencies/funding sources.
Keep supervisory staff apprised of gaps in services availability, legal obligations/court- mandated cases regarding the consumer and assist in efforts to provide needed services.
Perform home visits, ensures eligibility of services prior to performing services and off-site case management meetings, providing transportation to consumers as appropriate.
Assist consumers/members in accessing and maintaining entitlements/benefits and meeting obligations of tenancy.
Must maintain assigned up-to-date client files and program records
Participate in training required by accreditation standards, plus performance and quality improvement efforts by adherence to Performance, CARF and Quality Standards
Perform other related duties as assigned.
Supervise and take lead on an assigned caseload
Conducts weekly case conferences with peer support for supervision and consultation; reviews psychiatric case records and selects cases for discussion; supervises peer support in understanding social, emotional and economic causes of problem behavior and mental or emotional disorders.
Communicates performance expectations to peer support providing specific and measurable ongoing feedback to peer support
Identify strengths to build on the peer support individual performance for the future.