Care Coordinator II

HonorHealth•Scottsdale, AZ

3d•Onsite

About The Position

The Care Coordinator II collaborates with primary physicians, the research team, and other healthcare team members in the development of patient-centered goals and actions that represent the total care needs and resources of the patient/client and family. The Care Coordinator II acts as a patient advocate through the continuum and is available to physicians, the research team, patients, and families as a resource to facilitate communication. This role is responsible for providing support and care coordination to assigned patients to ensure understanding of the care plan and effective transitions as patients move through the healthcare and clinical research continuum. The position serves as an embedded care resource with a focus on the health and wellness and care coordination needs of the patient population. The Care Coordinator II works closely with clinical and research staff to collect, store, and maintain data in accordance with FDA regulations, International Council of Harmonization, and Good Clinical Practices.

Requirements

Bachelors in health science or 4 years health science-related experience Required
3 years Direct patient care, outpatient, ambulatory care, specialty care, or community healthcare experience Required
Basic Life Support (BLS) - Certification CPR Card Required

Nice To Haves

Strong writing and computer skills, including MS Word, Excel, EMR (electronic medical record), medical terminology. Preferred
Certified Medical Assistant (CMA) - Certification Medical Assistant Certificate Preferred

Responsibilities

Assists in the coordination and management of patient care needs in the clinical and clinical research environment.
Maintains and manages caseloads, working independently with minimum direction, anticipating and organizing workflow, working with a high volume caseload, and dealing with rapidly changing priorities.
Works collaboratively with clinical and research staff, social service organizations, and community resources as needed to meet each patient’s needs.
Maintains a working knowledge of and can effectively communicate patient-associated costs of research and non-research related costs, applicable laws and regulations, government (Medicare, Medicaid, SSI, and SSDI), and insurance benefits.
Ensures accurate and complete documentation is recorded for every patient encounter.
Utilizes active listening and health literacy principles, including teach-back, to ensure effective communication with patients and caregivers.
In conjunction with clinical and research practitioners such as RNs, doctors, physician assistants, and clinical research staff, coordinates and reviews patients’ progress and monitors and reports patients’ ability to manage healthcare issues.
Performs inbound and outbound calling, medical records requests, appointment scheduling, physician/NP orders, and completing referrals requests as necessary based on patient need.
Communicates professionally and using all modalities (email, technology, written, and verbal) with the clinical and research team, patients, and caregivers in a way that is clear and concise.
Assists leadership with monthly quality checks of recorded and submitted data, including gathering and reporting metrics and compliance with other deadlines.
Participates in precepting and training of staff on care coordination procedures, tasks, and systems.
Assists with team guideline adherence to timely preparation of patient documents and request reconciliation.
Participates in efforts to improve processes and procedures, which could include participating in taskforces, committees, and special projects.
Ensures safe handoff of care transitions into clinical care and/or in clinical trials from Care Coordinators to other healthcare or research staff.
Coordinates follow-up care with PCP/Specialists regarding outpatient follow-up appointments and plan of care.
Coordinates care with internal and external providers and healthcare team members involved in the care.
Builds and maintains working relationships with patients, their caregivers, and other healthcare partners.
May represent the Care Coordination team in a variety of meetings with internal and external representatives.
Assists in the creation and implementation of tools to continuously monitor team performance.
Maintains working knowledge of current clinical research standards.
May participate in the coordination of clinical research studies as needed.
Performs other duties as assigned.