Care Coordinator II - Monroe Region Youth ACT

Hillside Childrens Center • Rochester, NY

28d • Hybrid

About The Position

The Care Coordinator II is responsible for coordinating multiple aspects of the youth’s and/or families’ care, providing the coordination and delivery of high-quality psychosocial care. This role works with other care providers and community partners to ensure that the overall needs of the client(s) are met. The Care Coordinator II may also be assigned to lead projects or mentor program staff. This position will be on the Monroe Region Youth ACT team, which serves children/youth with serious emotional disturbance who are returning home from inpatient settings or residential services, who are at risk of entering such settings, or whose needs have not been met in more traditional community-based settings. Referrals for Youth ACT must come from Children’s Single Point of Access (C-SPOA). This is a full-time (40 hours) position, primarily on a Monday-Friday day shift schedule, but hours will be flexible based on client need. There will also be on-call expectations for this position.

Requirements

• Bachelor’s degree required.
• Minimum 18 months of relevant experience required.
• Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.
• CPR certification required or obtained within 60 days of hire.
• Ability to understand and adhere to all federal, state, and local statutes, regulatory agency standards and Hillside policies.
• Ability to de-escalate and manage crisis situations both in-person and by phone.
• Ability to deliver psychoeducational training.
• Ability to work collaboratively as part of a multi-disciplinary treatment team.
• Ability to work through a series of issues using independent judgment.
• Ability to be independent and self-directed.

Nice To Haves

• In circumstances where recruitment efforts have not produced a sufficient pool of qualified candidates, the organization may designate the hard to fill clause and consider candidates whose qualifications marginally meet the essential requirements of the role. Candidates hired under this provision must demonstrate the ability to successfully perform the essential functions of the position and must meet all required qualifications, and educational requirements, within twelve (12) months of acceptance of the role. No exceptions may be granted for qualifications that are required by law, regulation, accreditation standards, contractual obligations, or funding source.

Responsibilities

• Coordinate multiple aspects of the youth’s and/or families’ care.
• Assess the youth and/or family’s needs and strengths while continuing to support development of the individual service plan in collaboration with the youth and family(ies), and/or multi-disciplinary treatment team.
• Implement strength-based service plan including community based visits/home visits and assessments, identifying and coordinating collateral resources, recognizing gaps and needs, assessing results, and communicating with the multi-disciplinary treatment team.
• Utilize experience, education, age-specific knowledge and cultural competence in order to assess and support youth and/or families to achieve positive outcomes.
• Coordinate and deliver psychoeducational training for youth and/or families and groups in a variety of settings based on identified needs.
• Meet with youth individually to assess and teach skill development and report on their progress.
• May organize and facilitate skill-based groups for youth.
• Develop, maintain and update all required documentation in a timely manner utilizing effective written and oral communication.
• Provide or arrange for transportation of youth and/or families to and from medical, behavioral health, or other treatment related appointments as needed.
• May be assigned to lead projects or mentor program staff.
• On-call responsibilities for Youth ACT programs.
• Perform other duties as assigned.

Benefits

• While Hillside is a restraint free environment, there may be times in a “life or limb” situation, that staff may be required to physically restrain clients weighing between 50 lbs. and 300 lbs. and guide them safely to the floor. In some circumstances, restraints can last up to 15 minutes and may require repetition as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level