Care Coordinator - Families FIRST (9084)

Terros Health•Glendale, AZ

7d•Onsite

About The Position

Terros Health is seeking a Families FIRST - Care Coordinator to join our team at the Olive Ave Health Center in Glendale, AZ. This full-time position plays a crucial role in assisting families involved with the Department of Child Safety (DCS) who are facing substance abuse challenges. The Care Coordinator will work collaboratively with DCS, clinical staff, and other providers to coordinate services, remove barriers, and empower families to achieve reunification and self-sufficiency. This involves setting and monitoring goals, providing resources and skills for home stability, and ensuring families have access to necessary treatment and support services. The ideal candidate will be professional, friendly, organized, compassionate, and a self-starter.

Requirements

An associate's degree in a human service or behavioral health field, and at least three years of related experience including working with multi-problem families in the field of substance abuse, child welfare, or behavioral health; OR a bachelor’s degree or higher in a human service or behavioral health field.
Proficiency using the MS Office suite, particularly Excel, Word and Outlook.
Knowledge in use of Electronic Health Record (NextGen is a plus).
Excellent oral and written communication skills.
Working knowledge of the child welfare/child safety system.
Must have or be able to attain CPR/First Aid certification within 60 days of assuming role.
Must pass background check in accordance with Terros Health and DCS requirements (no probation or parole within the last 10 years).
Must be able to pass the Arizona Department of Child Safety Direct Service Central Registry Clearance without any disqualifying events.
Must have valid Arizona driver’s license, be 22 years of age, with minimum 3 years driving experience and meet requirements of Terros Health’s driving policy.
Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.
Must pass a TB Test.

Nice To Haves

NextGen EHR experience
Bilingual pay differential available

Responsibilities

Conduct activities as indicated on the “New Client Checklist” upon assignment of a new patient.
Complete a Short-Term Plan with assessed patients to ensure access to AFF services within three (3) business days.
Conduct meetings or conference calls with the Service Team (patient, family members, DCS worker, and other agencies) to finalize the Service Plan within 15 days of the comprehensive assessment.
Schedule and conduct monthly Service Plan reviews with the Service Team to monitor progress, identify completed goals, and update the Service Plan quarterly for submission to the DCS Specialist.
Participate in Child & Family Team (CFT), Adult Recovery Team (ART), Team Decision Making (TDM) Meetings, Substance Exposed Newborn Safe Environment (SENSE) Meetings, and DCS/JOBS Case Plan Staffing’s.
Upload required documents into DCS’ designated record keeping system within prescribed timeframes.
Monitor the random alcohol and drug testing plan for assigned patients, coordinating with the DCS Specialist on missed or positive tests and communicating needed changes.
Provide concrete supportive services based on family needs for sobriety, such as car repair, housing assistance, utility assistance, clothing, food, and phone services.
Confirm outreach and re-engagement activities are conducted in coordination with a Recovery Coach prior to closing a case.
Complete required documentation in patient records, including Progress Notes, conforming to professional standards and meeting Production Metrics.
Drive to various locations to visit and provide services to patients.

Benefits

Multiple medical plan options, including a no-premium plan for employees and their families
Multiple dental plan options, including orthodontic coverage
Vision insurance
Group life and disability insurance
Pet insurance
401(k) plan with company match
Interest-free medical line of credit
Financial education, planning, and support resources
Monetary company contribution toward eligible benefits
Bilingual pay differential
Generous Paid Time Off (PTO) – 3 weeks off in the first year
Paid Sick Time
10 paid holidays annually
Comprehensive wellness program featuring wellness challenges, activities, and prizes
Employee Assistance Program (EAP) available to employees and their family members
Trip Reduction Program
Scholarships
Clinical supervision
Continuing Education Units (CEUs)
Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
Access to the Working Advantage® Employee Discount Program