Care Coordinator, Enhanced Care Management

Koinonia Family Services -•Concord, CA

1d•Hybrid

About The Position

The Enhanced Care Management (ECM) Care Coordinator plays a crucial role in connecting individuals, particularly foster youth and other at-risk youth populations, to services and resources tailored to their unique needs. This position involves conducting assessments, developing individualized care plans, overseeing service coordination and referrals, and providing education to promote healthy lifestyle choices. The Care Coordinator utilizes motivational interviewing to engage individuals in managing their chronic conditions and actively works to remove barriers to health, social services, and behavioral health care. This is a part-time role, offering a job with a purpose to support youth and families in need.

Requirements

A strong desire to help people in need achieve successful outcomes
Proficient bilingual or multilingual abilities are a plus
Minimum 2 years of case management (or related) experience
Knowledge of community resources
Excellent interpersonal and communication skills
Comfortable talking to people and motivating them to seek services
Ability to collaborate with interdisciplinary teams
Experience with high-needs populations
Proficiency in electronic health records a plus
A high degree of integrity, ethics and confidentiality
Demonstrated ability to work independently and maintain productivity with minimal supervision
Cultural sensitivity and awareness
Valid driver’s license and auto insurance
High school graduate or GED required
Must complete a criminal background clearance through the California Department of Justice and FBI
Must complete a pre-employment physical and TB test
Reliable transportation as driving is an essential job function.

Nice To Haves

Prior experience as a community health worker, peer support specialist, medical assistant or similar role is a plus.

Responsibilities

Conduct assessments of individuals' needs and formulate individualized care plans
Enthusiastically educate and enroll clients about services, and motivate them to engage in services.
Meet with individuals in their homes to facilitate services
Oversee and ensure the seamless coordination of services, including physical, mental, dental care and social services
Act as the primary liaison between individuals and their healthcare providers, and social services
Stay informed about community resources and actively refer individuals to appropriate services as needed
Maintain regular contact with clients to review and update care plans, and monitor clients' progress and outcomes
Advocate for the needs and rights of clients within healthcare and social service settings
Provide clients and families with resources and guidance on making informed health and lifestyle choices
Document services according to ECM program standards
Work closely with interdisciplinary teams, community partners, and stakeholders to enhance service delivery.