CMA - Care Coordinator: Emergency Care Coordinator (Remote)

Pinehurst Medical • Pinehurst, NC

4d • Remote

About The Position

Pinehurst Medical Clinic (PMC) is a recognized healthcare provider in the communities of Moore County, Lee County, Cumberland County, Chatham County, and the surrounding six counties. Locally owned and managed, PMC offers a broad range of primary and specialty care services to the communities we serve. The physicians and healthcare team of professionals at PMC share a commitment to patient-centered care that is physician-led and utilizes the latest advances in medical technology. This combination of leading-edge medicine and deep compassion for the people we serve has been a hallmark of PMC since 1952. PMC consists of over 130 providers, approximately 750 employees, and 16 locations.

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Certification through any of the following regulatory bodies is required: CMA (Certified Medical Assistant) – American Association of Medical Assistants, RMA (Registered Medical Assistant) – American Medical Technologists, CCMA (Certified Clinical Medical Assistant) – National Healthcare Association, or NCMA (National Certified Medical Assistant).
• Current CPR/BLS Certification or be able to obtain certification within 90 days of hire.

Nice To Haves

• Prior experience in a healthcare setting, particularly in care coordination, patient support, or nursing, is highly desirable.
• Familiarity with value-based care models and patient-centered care principles is a plus.

Responsibilities

• Post-Discharge Outreach: Reach out to patients who have been discharged from the emergency room to confirm they understand their discharge instructions and to answer any questions they may have.
• Quality FMC Measure: Ensure that a two-way communication note is completed on every patient, in order to also capture the patients that fall into the FMC quality gap.
• Symptom Monitoring: Check in with patients regarding any continued symptoms or new concerns following their emergency room visit, ensuring they are properly managing their recovery.
• Care Coordination: Determine if patients need to follow-up primary care appointments or additional support for their recovery and assist them with scheduling as needed.
• Medication Review: Confirm that patients have received their prescribed medications, understand their instructions for use, and address any concerns, escalating to the appropriate team member as needed.
• Patient Education: Provide education on when and how to contact their primary care provider, how to access walk-in clinic, and emphasize the importance of avoiding unnecessary emergency room visits.
• Resource Navigation: Assist patients in identifying available resources, including community support or services that can aid in their recovery process.
• Documentation: Maintain accurate and detailed records of patient interactions, including follow-up calls, symptoms reported, medications, and scheduled appointments.
• Collaboration: Work closely with the healthcare team, including physicians, nurse practitioners, and other care coordinators, to ensure seamless patient care and timely follow-ups.

Benefits

• PMC is proud to support the total health and well-being of our team members so they can thrive personally and professionally. That’s why, as part of the PMC team, you’ll have a package of benefits that covers your health, well-being, family, and future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED