Case Manager - Alameda County

Bay Area Community Services • Piedmont, CA

2d • Hybrid

About The Position

The Care Coordinator/Case Manager is responsible for developing and providing high quality therapeutic interventions and services in support of an individual’s wellness and recovery. Services include strength-based and needs-based therapeutic case management, problem-solving, therapeutic rehabilitation including skills-building, benefits support, resource development, housing navigation, crisis intervention, and family support. This is a community-based position providing direct, face-to-face services to individuals who are chronically homeless, travel throughout Alameda County is required, as is transporting clients in your personal vehicle. Full time positions available in the following cities: Location: Oakland. Schedules include one weekend day. Either Sun -Thurs or Tues -Saturday.

Requirements

• High School Diploma required and must have 4 years of paid work experience in mental health/social services. One of those years may be in a customer service function.
• Valid California driver’s license, personal vehicle, and proof of personal vehicle insurance coverage are required. DMV printout required.
• Extensive local travel is required, vehicle reimbursement is provided. Care Coordinators transport clients in their personal vehicle.

Nice To Haves

• Degree is preferred.

Responsibilities

• Responsible for development and delivery of a full complement of services, including individual, family, group counseling, individual rehabilitation and case management/brokerage for individuals within the Care Coordinator's caseload as assigned.
• Responsible for utilizing Evidence Based Practice for the designated population/program to assure high quality results and intended impact.
• Responsible for continuously assessing individual’s risk status including risk based on symptoms, substance use, environment, physical conditions, etc and intervening appropriately.
• Responsible for assessing the continued service necessity and creating a service plan that aims at an individual getting better/healthy and accomplishing service goals that are person-centered and belong to the client.
• Responsible for continuous outreach and progressive engagement and reporting disengagement to the team immediately. Responsible for working with outreach team and determining when to disenroll individual based on program protocols.
• Responsible for domain-based assessment, screening referrals, service planning, community planning and benefit coordination which supports wellness and recovery principles. Responsible for care planning and therapeutic case management using a whatever it takes approach.
• Documents and maintains all data collection, reporting, and charting records in accordance with BACS and other relevant county regulatory policies/agencies. Responsible for producing required number of regulatory units of service per month (65% of staff’s time must be providing face-to-face or other eligible community-based support).
• Participates in supervision, staff meetings, consultation, travel, crisis/emergency coverage, weekend coverage, as well as, agency-wide meetings and training, as required by manager.
• Able to work independently and as a member of a therapeutic team.
• Is adaptable and open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles. Adjusts rapidly to new situations warranting attention and resolution.
• Is effective at balancing interests of a variety of clients; readily readjusts priorities to respond to pressing and changing client demands. Anticipates and meets the need of clients; achieves quality end-products; is committed to continuous improvement of services.

Benefits

• Starting at $27.00 per hour, then $30.00 per hour after satisfactory performance and achievement of all job related goals and requirements for the 90 day introductory period.
• +3% per hour differential for specified language fluency. In Alameda County - Chinese, Cantonese, Spanish, Vietnamese, Mandarin, Farsi, Cambodian and Tagalog
• 100% employer-paid medical, dental, and life insurance coverage options for employees, plus a vision reimbursement program. Children’s healthcare coverage is available for as little as $25/month. Average employer-paid benefit value: approximately $913/month per enrolled individual. BACS contributions apply to company-sponsored plans only.
• 31 days off (PTO/Holiday)
• 403b plan.
• Significant internal growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED