Care Coordinator/Case Manager (Clermont County)

Pressley Ridge Career•Cincinnati, OH

14h•Hybrid

About The Position

This role empowers children and families in our communities to transform their lives and develop to their full potential. The Care Coordinator provides Care Coordination services carefully calibrated to the level of need of the individual/family being served. This includes Information gathering & Referral, Service Coordination (Moderate and Intensive Care Coordination within OhioRISE), and High Fidelity, Wraparound (Intensive Care Coordination within OhioRISE). The primary function is to provide the youth and family with assessment, care coordination, support in making referrals, and re-evaluation of services.

Requirements

Requires a minimum of a high school diploma.
Requires a valid state driver’s license and auto insurance-must have a means of reliable transportation.
Requires extensive travel.
Requires one (1) to three (3) years of experience in family systems, community systems and resources, case management, child and family counseling or therapy, child protection or child development depending on level of education.
Requires the ability to manage complex cases and navigate state and local child serving systems.
Requires computer literacy skills.
State Police Clearances
FBI Clearances
Child Abuse Clearances
Mandated Reporter-Recognizing and Reporting Child Abuse training certificate and/or statement

Responsibilities

Provides a full range of Care Coordination services to a designated caseload of 10-25 youth/families, dependent upon level of care.
Develops and maintains relationships with the individual, his/her family and other important people in his/her life as identified and with consent of the individual served.
Assesses individual and family strengths and needs in a collaborative method through individual and/or collateral interviews and reviews of social and clinical information provided by other entities.
Promotes service planning efforts which result in developing, documenting and implementing a comprehensive service plan driven by the individual utilizing all the agreed upon strengths and needs.
Updates the service plan as new strengths develop and agreed upon needs are met, with the child & family team, to better utilize the child and family’s strengths and continue to meet the family’s needs.
Prepares for and facilitates Child and Family Team meetings and provides follow-up after meetings.
Assures there is cross-system coordination of services and that services are being provided.
Develops relationships that endure with persistent outreach even when there is reluctance to receive services.
Reviews cases, meets with individuals’ families, members of the child & family team, advocates, attorneys, school personnel and attends meetings in or out of the office.
Advocates or problem solves when the individuals are not receiving the service described in the child & family plan unless they no longer want that service.
Convenes and facilitates child & family team meetings or other related team meetings to ensure appropriateness and responsiveness of child & family plan in relation to individual and/or family needs.
Ensures individuals being served needs are met through the utilization of natural supports (family, friends), community and generic services and specialized services (MH/MR, Supported Employment, OVR, D&A).
Assists the person served in developing and using natural supports.
Provides culturally competent services with consideration for the individual’s racial, religious, sex, sexual orientation, age and ethnic background and identification.
Reviews charts for compliance with regulations.
Documentation will use the individual’s language and describe his/her perspective.
Serves as a resource for the person served, his/her family and the system of care.
Evaluates all services received by individuals who are served by the Care Coordination program.
Assists individuals and families to identify, link, access and coordinate such resources.
Assures that there are effective “safety net” resources for the persons served.
Assures there is periodic assessment & cross-system planning to meet the needs while utilizing their strengths.
Completes ongoing re-assessment in collaboration with other members of the child & family team and any others with relevant knowledge.
Reviews plans every 30-60 days, according to accreditation and state regulations.
Provides a consistent positive outlook which encourages recovery and full inclusion in the community.
Maintains the statistical requirements for each level of Care Coordination service-including agency, county, state and managed care requirements.
Adheres to regulations for each level of Care Coordination in this area.
Ensures face-to-face and phone contact to the individual being served based on the individual’s needs but at the very minimum at least two (2) times per month to assist individuals to build on strengths and achieve goals.
Advocates for and with the individual being served to ensure responsiveness from natural, community generic and specialized services/supports. Advocacy includes providing information, removing barriers, creating options and resolving problems.
Communicates clearly to the person what they can expect from the system and what the system will expect of them.
Advocates persistently for those served and give feedback on systemic problems.
Receives supervision from and actively communicates with supervisor on an ongoing basis throughout the week by phone, email, written message and when possible, in person regarding program matters.
Investigates new resources and communicates with directors of prospective resources as a liaison on behalf of the individual being served.
Maintains an up-to-date catalog of available community resources, including location, eligibility requirements and alternative programming.
Attends functions or performs duties outside normal working hours to accommodate youth/family schedules periodically.
Completes Care Documentation forms, Care Coordination Outcomes and other program material within designated time frames.
Maintains an accurate and timely record of Care Coordination activity.
Records individuals being served and collateral contacts.
Updates forms as needed.
Manages work time effectively utilizing at least 50% of available time in service to individuals being served and travel/documentation expectations 50% of the time.
Attends training programs as provided through the State, County and Agency to assure that the incumbent is up to date on new approaches, best practices and recovery-oriented services.

Benefits

Medical coverage available with a Health Savings Account (HSA) with employer match
Prescription coverage
Dental and vision plans
Patient advocate and Medicare specialists available at no cost
Dependent Care Flexible Savings Account
Wellness incentive (up to $250)
403b with up to 9% employer give/match
Free life insurance and AD&D
Paid Time Off (PTO)
9 paid holidays (7 recognized holidays plus a floating and birthday holiday per year)
Tuition reimbursement (if applicable)
Employee Assistance Program (EAP)