Care Coordinator Assistant- Atrium Health Care Management-FT Days

Advocate Health and Hospitals Corporation • Charlotte, NC

2d • Onsite

About The Position

The Care Coordinator Assistant plays a crucial role in supporting discharge services and ensuring efficient departmental workflow within the Care Management department at Atrium Health. This position involves direct patient interaction, administrative tasks, and collaboration with various healthcare professionals to facilitate patient transitions and administrative processes.

Requirements

• High School Graduate
• 2 years office experience preferred.
• Software: Windows, Word, Excel
• Demonstrates knowledge of the principles of growth and development and demonstrates the skills and competency appropriate to the ages, culture, developmental stages, and special needs of the patient population served.

Nice To Haves

• Associate degree in Secretarial Science or health related field preferred.

Responsibilities

• Assists with discharge services including preparing discharge packets, providing current resource lists, and researching resources to meet identified discharge needs.
• Arranges transportation.
• Maintains clothing closet.
• Assists with guardianship application process.
• Assists ED staff.
• Supports computer hardware and software needs.
• Completes payroll.
• Manages supply/delivery of car seats.
• Schedules appointments.
• Delivers equipment to patient's room.
• Completes quality assurance audits.
• Ensures the delivery of required Medicare forms, including Medicare Important Message (IM) letters to all Medicare and Medicare Advantage inpatients within 2 days of patient discharge, MOON forms to all Medicare and Medicare Advantage patients in Observation status for more than 24 hours, and Condition Code 44 letters to Medicare and Medicare Advantage patients when the patient status has been changed from inpatient to observation status.
• Facilitates smooth exchange of necessary information by communicating with Care Coordination staff, other medical center staff and outside agencies.
• Completes ad hoc reports, filing, data entry and general clerical duties as needed.
• Prioritizes and organizes work to ensure timely submission of needed reports at the request of leadership.
• Performs reception activities by responding to questions, assisting customers, and answering the telephone in accordance with departmental standards.
• Escalates callers/issues to Departmental leadership as appropriate.
• Completes all required staff education by the assigned due date.
• Documents all work activities on the day of service provision.

Benefits

• Comprehensive suite of Total Rewards: benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED