Care Coordination Specialist
About The Position
Join our Care Coordination team and play a vital role in ensuring patients receive compassionate, timely hospice care. As a Care Coordination Specialist, you'll be the first point of contact for patients, families, and clinical staff, coordinating schedules and helping deliver seamless care with exceptional customer service. If you're organized, thrive in a fast-paced environment, and enjoy helping others, we'd love to hear from you. Ohio’s Hospice offers opportunity, advancement and a great foundation for growth to energetic people looking to serve our mission. Those who join our team are committed to providing superior care and service so our patients and their families can celebrate life. We provide our staff members with the resources and support to contribute and make a difference in the lives of patients and families every day. Come join a group of people that are wildly passionate about taking care of our patients and each other! As a member of our team, you'll have a chance to impact many lives. You may find a deeper meaning in your work or rediscover why you chose your profession in the first place. The passion you may have been missing in previous workplaces can be found at Ohio's Hospice of Dayton.
Requirements
- High School Diploma or GED.
- Strong computer skills with the ability to learn scheduling software and communicate effectively.
- Valid driver's license with a safe driving record.
- State minimum automobile insurance coverage.
- Ability to travel when needed, including during daytime, nighttime, or inclement weather.
- Ability to successfully pass a criminal background check and pre-employment drug screen.
Nice To Haves
- Two or more years of scheduling, dispatching, or care coordination experience.
- Experience in healthcare or a customer service-focused environment.
Responsibilities
- Answer inbound calls and provide exceptional customer service to patients, families, and team members.
- Schedule and coordinate patient visits based on each patient's individualized plan of care.
- Communicate effectively with clinical staff to ensure timely and accurate scheduling.
- Maintain accurate scheduling documentation using computer-based scheduling systems.
- Participate in Continuous Quality Improvement (CQI) initiatives that support the quality of hospice services.
- Assist with onboarding by precepting and supporting newly hired Care Coordination team members as needed.
- Collaborate with interdisciplinary team members to provide excellent patient care and service.
Benefits
- Competitive pay
- Medical, Dental, and Vision Insurance
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Generous Paid Time Off (PTO)
- 401(k) with a 5% employer match
- Tuition reimbursement
- Support and preparation for Hospice certification, including pay incentive upon certification achievement
- Scrubs provided at initial onboarding
- Mileage reimbursement
- Dedicated organizational preceptor for orientation and ongoing education
- Professional development and educational programs focused on career advancement
- Opportunities for career growth within a mission-driven organization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
