Care Coordination Services Consultant

Boys Town • West Palm Beach, FL

1d • Hybrid

About The Position

Provides intensive and professional case management services to youth utilizing a strength based and comprehensive model. Links children and families to resources and supports, monitors the services, actively advocates for children and families, and assists them in navigating through various systems of care. Duties include providing safe and effective services, adhering to policies related to safety and boundaries, attending safety and abuse risk management training, adhering to procedures for managing high-risk activities and supervising service recipients, reporting suspicious or inappropriate behaviors and policy violations, and following mandated abuse reporting requirements. Case management services involve developing and maintaining effective working relationships with families and community resources, providing assessment to determine program eligibility and areas of strength, maintaining current knowledge of available community resources, identifying needed services and linking youth to them, identifying informal supports and assisting youth and family members to access them, monitoring linked services to ensure quality of care, acting as a youth and family advocate, and empowering youth and family members to advocate for themselves. The role also involves assisting youth and family members in navigating various systems, educating them about these systems, supporting permanency planning and outcomes, providing support in the development and utilization of functional skills, developing, monitoring, and reviewing service plans, maintaining direct contact with youth and family members, and being available for crisis intervention. Discharge planning, including step-down placements, reunification, adoption, or independent living plans, and coordination of community resources are also key responsibilities. Additionally, the role assists youth and family members in building on their spiritual and religious beliefs as a source of strength and promotes a culture of professionalism. Travel to various locations, including client homes, is required, utilizing one's own vehicle. Administrative functions include preparing and submitting reports on caseload status, budget requests, service plan changes, and unusual incidents, reporting critical incidents, and completing timely documentation such as case notes, assessments, service plans, and outcome measures. Feedback from supervisors is implemented, and compliance with contractual, regulatory, program, and accrediting body standards is ensured. Notification of any changes in professional status or standing that may affect job status or program compliance is required. There is a possibility of becoming a certified Common Sense Parenting Instructor and conducting related courses. The job description incorporates essential functions but may require additional duties as assigned by a supervisor. The role serves as a model in carrying out activities and behaviors reflecting Boys Town's mission, values, and principles.

Requirements

• Bachelor's degree in Human Services or related field required.
• Minimum 1 year of experience including working with children and families required.
• Possess a valid driver's license with a good driving record required.
• Ability to provide own transportation to complete travel requirements of the job required.
• Meet auto insurance requirements established by Boys Town policy and/or State and Local laws and pass an annual Motor Vehicle Registration (MVR) check required.
• Available rotationally to provide crisis response and must be available to work non-traditional business hours including early mornings, nights, weekends, and holidays required.
• Additional education or experience may be required due to state or contractual requirements.
• Florida: Must be a Certified Behavioral Health Case Manager (CBHCM) or have the ability to obtain certification within 6 months of hire.
• Louisiana: CPR certification obtained during pre-service training per contract requirements required.

Nice To Haves

• Experience working with children and families in community-based programs or Boys Town programs preferred.
• Bilingual may be preferred.

Responsibilities

• Provides safe and effective services
• Adheres to policies related to safety and boundaries with service recipients.
• Attends safety and abuse risk management training as assigned.
• Adheres to procedures related to managing high-risk activities and supervising service recipients.
• Reports suspicious or inappropriate behaviors and policy violations.
• Follows mandated abuse reporting requirements.
• Provides case management services for Care Coordination Services
• Develops and maintains effective working relationships with families and with community resources, including medical, mental health, and substance abuse professionals, child welfare personnel, Juvenile Justice personnel, lawyers, therapists, law enforcement staff, school officials, neighbors, and religious and youth organization representatives.
• Provides assessment to determine program eligibility, problem areas and areas of strength.
• Maintains current knowledge of available formal services, resources, and supports in the local community.
• Identifies needed services and links youth to services.
• Identifies informal supports and assists youth and family members to access these supports.
• Monitors linked services, resources and supports in order to ensure quality of care.
• Acts as a youth and family advocate and empowers youth and family members to advocate for themselves in the community.
• Assists youth and family members in navigating through various systems; educates youth and family members about the systems in order to build their understanding, supports permanency planning and outcomes.
• Provides support in the development and utilization of functional skills to youth and family members.
• Develops, monitors, and reviews service plans and develops subsequent service plans as needed to facilitate progress.
• Maintains appropriate level of direct contact with youth and family members per program requirements, and remains available to youth and family members 24/7, for crisis intervention as needed.
• Creates and manages discharge planning as needed with a focus on Safety, Permanency and Well-being including step down placements, reunification, adoption, or transition (independent living) plans, and coordination of community resources.
• Assists youth and family members in building on their spiritual and religious beliefs or practices as a source of strength to reach their goals.
• Promotes culture of professionalism through role modeling and respect.
• Meets with youth and family members at various locations; utilizes own vehicle to travel to work destinations and to transport youth as authorized.
• Completes administrative functions for Care Coordination Services
• Prepares and submits reports concerning case load status, budget requests, changes in service plans, and any unusual incidents that occur in the operation of the program.
• Reports any critical incidents involving youth, family members, or staff according to standard reporting guidelines.
• Prepares proper documentation including case notes, assessments, service plans, outcome measures, narratives, and reports in a timely manner as defined by the program.
• Implements feedback from supervisor.
• Ensures compliance with all contractual, regulatory, program, and accrediting body standards.
• Notifies supervisor of change in professional status or standing that may affect job status or program compliance including driving record, driver's license suspension, vehicle insurance cancellation, and missed mandatory training.
• May be trained to become a certified Common Sense Parenting Instructor and as a certified instructor may be asked to conduct Common Sense Parenting (CSP) Courses at designated locations as assigned.
• Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.

Benefits

• Reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location for employees and their dependents enrolled in medical benefits.
• Low to zero-dollar co-pays on certain maintenance drugs through pharmacy benefits.
• No cost mental health visits to an in-network provider.
• Generous match on their 401K or 401K Roth account.
• Tuition reimbursement.
• Parenting resources from experts.
• Professional development opportunities within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees