Care Coordination Program Manager

ST VINCENT FAMILY SERVICES•Columbus, OH

3d•Hybrid

About The Position

The Care Coordination Team Manager provides programmatic supervision of the care coordination team and ensures the implementation of the specific program model. The Manager is primarily responsible for ensuring adherence to a high-fidelity wraparound model of care coordination, ensuring child, youth, and family-centered, high-quality Trauma Informed services, positive outcomes, and satisfactory business results for the program serving children and families of a variety of socioeconomic, racial, ethnic, and cultural backgrounds. The Manager will develop a thorough understanding of local communities, demonstrate skill at developing working relationships with community agencies, and can identify potential community supports for development to assist teams working with families as part of a Child and Family Team (CFT). The Care Coordination Manager ensures children, youth, and families have a voice and choice in all coordinated care and services provided. The Care Coordination Manager will receive both Intensive and Moderate Care Coordination Training (ICC/MCC) and Certification for High Fidelity Wrap Around (HFWA) services. The Manager will develop and implement training plans for care coordinators in their program and advocate on behalf of children, youth, and families/caregivers within systems of care; with schools, community agencies, and other providers, focused on adherence to high fidelity wraparound principles and care. The Manager will be a positive leader and contributing member of a team, complete intensive training to learn agency philosophy, model of care, and receive supervision to ensure successful care coordination activities and ensure the best possible outcomes for children and youth and families/caregivers. All St. Vincent Family Services team members are part of teams that support each other and must effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds.

Requirements

Master’s Degree in Social Work, Counseling, Clinical Psychology, or related area of Human Services is required.
Current Licensure in the State of Ohio (LSW, LPC or MFT) is required.
Minimum of two years’ experience working with children and families is required.
Must have and maintain an acceptable driving record as required by the Agency’s auto insurance carrier.
Valid Ohio driver’s license and current auto insurance is required.
Excellent verbal and written communication skills are a must.
Must also have the ability to communicate with diverse audiences both internal and external to the agency.
Basic mathematical skills required.
Proficiency with Microsoft Office products to include Word, Excel, Access, and Outlook.
Familiarity with Google Maps/ GPS.
Ability to learn and utilize different technology systems, including an Electronic Health Record.
Ability to multi-task and solve complex human relations matters.

Nice To Haves

Independent Licensure in the State of Ohio (LISW, LPCC or IMFT) is preferred.
Experience working in community-based services is preferred.

Responsibilities

Contributes to creating a welcoming and inclusive environment for our clients, colleagues and community partners from diverse backgrounds and experiences
Ensure that trauma informed care and evidence-based services are delivered.
Remain current with research and training on best practices for serving youth and families through a Trauma Informed Care approach, and develop trainings as needed to support ongoing growth of Care Coordinators.
Complete and maintain high fidelity wraparound training compliance.
Participate in CFT meetings as appropriate.
Maintains fidelity expectations and participate in ongoing fidelity review and monitoring system focused on consistent application of system of care principles, adherence to ICC/MCC planning process and service components.
Collaborate with all relevant systems and key participants within systems pertaining to children or youth and family/caregiver being served to ensure the highest quality of services are being provided with focus on ensuring family voice and choice.
Monitors program budgets relating to the operation of the assigned programs.
Makes recommendations on budgets and maintains a flexible approach to ensuring budget adherence.
Ability to assess needs in crisis situations and inform response supported by policy and procedures for responding to risk situations.
Maintains paperwork and documentation as required by all accrediting, regulatory bodies, and payors and attends trainings and meetings to acquire required skills and competencies.
Respects confidential information and follows all applicable policies and procedures. Ensures operations meet quality and compliance standards.
Consistently exhibits and models professionalism in language, dress, and manner and develops and maintains trusting relationships as a collaborative team member.
Is courteous in all interactions with children, youth, families/caregivers, and colleagues, collaterals, and partners and handles difficult situations in a professional and respectful manner.
Is quality-focused, timely and exhibits a solid work ethic.
Meets for weekly supervision with the Program Director and provides feedback, observations, and statistics as appropriate.
May perform program duties, including holding cases and providing Care Coordination services during absence of regular staff.
Assist Program Director with community marketing efforts and sustaining essential relationships both internal and external to the Agency that foster program growth, as applicable.
Performs other duties as assigned.