Care Coordination Case Manager

Sailor Health

3d • $65,000 - $75,000 • Remote

About The Position

Sailor Health is building a new care model for aging, combining behavioral health, healthcare advocacy, wellness classes, and AI care agents into one virtual platform designed for older adults. This role is for a full-time (W2) Care Coordination Case Manager, a US-based, fully remote position. The individual will own continuity of care for patients needing a higher level of care than virtual outpatient therapy can provide, including those with high acuity, active safety concerns, cognitive decline, substance use, or complex medical and social needs. The goal is to ensure patients receive the appropriate next steps in their care journey.

Requirements

• Bachelor's degree in social work, nursing, psychology, public health, or a related field.
• 2+ years of experience in case management, care coordination, discharge planning, utilization management, or referral coordination in a behavioral health or healthcare setting.
• Working knowledge of behavioral health levels of care (outpatient, IOP, PHP, inpatient, residential) and how to determine fit.
• Comfortable with telehealth platforms, EMRs, etc; able to learn new tools quickly.
• Exceptional written and verbal communication and relationship-building skills.
• Must reside in the United States and be authorized to work in the US.

Nice To Haves

• Master's degree.
• Experience with older adults, Medicare, or Medicare Advantage.
• Clinical licensure or certification (LMSW, LSW, LCSW, RN, LPC, CCM, ACM).

Responsibilities

• Identify patients who are too high-acuity or out of scope for Sailor's virtual outpatient model by partnering with therapists, clinical leads, and the care navigation/patient support team.
• Assess patient needs, preferences, insurance coverage, and barriers to care by contacting patients and their caregivers via phone or video, with consent.
• Build individualized transition-of-care plans matching each patient to the appropriate level and type of care (e.g., psychiatry, IOP/PHP, inpatient, residential treatment, geriatric psychiatry, memory care, substance use treatment, primary care, community/social services).
• Execute the care plan by placing referrals, scheduling appointments, transmitting records with authorization, and confirming patient arrival at the next care setting.

Benefits

• Full-time (W2) employment
• Fully remote role
• Opportunity to shape a new function and define playbooks, referral networks, and escalation pathways.
• Work with modern telehealth software designed to prioritize patient care over paperwork.
• Work closely with clinical leadership, therapists, and care navigation team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level