Care Coordination Assistant (CCA)
About The Position
Under general supervision, works independently and as a member of the Care Coordination team to optimize patients’ progress through the continuum of care. Working in a collegial manner, helps Care Coordinator's develop thoughtful, effective, individualized discharge plans. Supports Care Coordinator's in advocating on behalf of patients and in working with hospital administrators and physicians to determine the best course of action for patients’ care. Facilitates consistent communication with patients and their caregivers regarding resources available to patients. Responds promptly to phone inquiries. Helps investigate patients’ insurance coverage and benefits. Participates in arranging discharges and pre-scheduling discharges and transportation in timely manner. Serves as a patient advocate. Anticipates the needs of providers, staff, patient and family.
Requirements
- High School Diploma/G.E.D. Required High School
- Minimum 1-2 years of experience in hospital setting, acute care, or insurance case management
- Demonstrable understanding of managed care, UR, risk management and/or discharge planning
- Demonstrable knowledge of medical terminology
- Basic proficiency using Microsoft Office applications and troubleshooting computer problems
Nice To Haves
- Demonstrable experience in quality assurance, utilization review, or care management preferred
Responsibilities
- Optimize patients’ progress through the continuum of care.
- Develop thoughtful, effective, individualized discharge plans.
- Advocate on behalf of patients and work with hospital administrators and physicians to determine the best course of action for patients’ care.
- Facilitate consistent communication with patients and their caregivers regarding resources available to patients.
- Respond promptly to phone inquiries.
- Investigate patients’ insurance coverage and benefits.
- Arrange discharges and pre-schedule discharges and transportation in a timely manner.
- Serve as a patient advocate.
- Anticipate the needs of providers, staff, patient and family.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
