Care Coordination Assistant – Proton Center
About The Position
Join the #1 hospital in Wisconsin and our new proton therapy center at UW Health! We are seeking a Proton Care Coordination Assistant to help guide patients through the complexities of referral, insurance prior authorizations, and scheduling processes for this new center. This role plays an integral part in operations and serves as a primary point of contact for patients seeking our services, providing concierge and patient-focused service. The assistant will triage patient calls and referrals and assist the RN Navigator in coordinating patient care throughout the proton therapy process, while maintaining excellent customer service, organizational, and problem-solving skills.
Requirements
- Associate's Degree in a health care or social services related discipline Required
- Two (2) years of relevant experience in a health care setting with an emphasis on customer service, including scheduling, registration or insurance focus in lieu of degree in addition to experience below.
- 1 year of experience in a health care setting with an emphasis on customer service, including scheduling, registration or insurance focus Required
Nice To Haves
- Bachelor's Degree in a health care or social services related discipline Preferred
- Experience with medical forms, letters, prior authorizations Preferred
- Experience with data entry and use of electronic medical record Preferred
- Experience working with individuals who come from diverse ethnic, cultural and socioeconomic backgrounds Preferred
Responsibilities
- Help guide patients through the complexities of referral, insurance prior authorizations, and scheduling processes for this new center.
- Play an integral part in operations, as well as be one of the primary point of contacts for patients seeking our services, providing concierge and patient focused service.
- Triage patient calls and referrals and assist the RN Navigator in coordinating patient care throughout the proton therapy process.
- Maintain excellent customer service, organizational and problem-solving skills.
Benefits
- health and dental insurance
- paid time off
- retirement plans
- two-week paid parental leave
- adoption assistance
- Full time benefits for part time work.
- Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
- Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
- Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
- The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
