Care Coordination Assistant – Proton Center

University of Wisconsin Hospitals and Clinics Authority•Madison, WI

2d•Onsite

About The Position

Work Schedule : 100% FTE, day shift. Monday through Friday position, with shifts between 7:30AM to 5:00PM. Our Proton Center will be opening in Spring 2026. Candidates will join our team winter of 2026 to be trained in proton therapy workflows and help develop new program standard operating procedures. This is an onsite position working at Eastpark Medical Center in Madison, WI. Hours may vary based on the operational needs of the department. Be part of something remarkable Join the #1 hospital in Wisconsin and our new proton therapy center at UW Health! We are seeking a Proton Care Coordination Assistant to: Help guide patients through the complexities of referral, insurance prior authorizations, and scheduling processes for this new center. Play an integral part in operations, as well as be one of the primary point of contacts for patients seeking our services, providing concierge and patient focused service. Triage patient calls and referrals and assist the RN Navigator in coordinating patient care throughout the proton therapy process. Maintain excellent customer service, organizational and problem-solving skills.

Requirements

Associate's Degree in a health care or social services related discipline Required
Two (2) years of relevant experience in a health care setting with an emphasis on customer service, including scheduling, registration or insurance focus in lieu of degree in addition to experience below.
1 year of experience in a health care setting with an emphasis on customer service, including scheduling, registration or insurance focus Required

Nice To Haves

Bachelor's Degree in a health care or social services related discipline Preferred
Experience with medical forms, letters, prior authorizations Preferred
Experience with data entry and use of electronic medical record Preferred
Experience working with individuals who come from diverse ethnic, cultural and socioeconomic backgrounds Preferred

Responsibilities

Help guide patients through the complexities of referral, insurance prior authorizations, and scheduling processes for this new center.
Play an integral part in operations, as well as be one of the primary point of contacts for patients seeking our services, providing concierge and patient focused service.
Triage patient calls and referrals and assist the RN Navigator in coordinating patient care throughout the proton therapy process.
Maintain excellent customer service, organizational and problem-solving skills.

Benefits

health and dental insurance
paid time off
retirement plans
two-week paid parental leave
adoption assistance
Full time benefits for part time work
Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.