Care Coordination Assistant

Advocate Health•Concord, NC

1d•$23 - $34

About The Position

The Care Coordination Assistant supports care management activities by assisting case managers with information gathering, member and physician correspondence, complaint follow-up, notifications, meeting preparation, and scheduling. Under a Care Manager’s direction, the role helps coordinate timely, quality services and communicates with members, physician offices, care management staff, and other health professionals. The position supports data collection and analysis for Care Management projects, including creating specialized reports, charts, data presentations, and PowerPoint presentations. It also prepares and formats correspondence, reports, policies, and other documents; organizes information from multiple sources; and assists with education and referral-related activities, including work with PHO staff and physician office staff. Additional duties include maintaining departmental records and filing systems, retrieving and distributing files and faxes, photocopying materials, and preparing and disseminating correspondence and mailings. The role is full-time, 40 hours per week, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. The position is in the Carolinas Rehabilitation: NorthEast Case Management department.

Responsibilities

Assist case managers with care management activities, including gathering information and corresponding with members and physicians to facilitate quality and timely services.
Investigate and document complaint follow-up under the direction of a Care Manager.
Coordinate and issue letters, notifications, and documents related to Care Management.
Prepare for department meetings and maintain meeting minutes.
Contact members and physician offices to gather needed information under the direction of a Care Manager.
Generate correspondence to members and providers.
Schedule and arrange meetings and appointments with multiple attendees, and revise supervisor or staff schedules as needed to accommodate them.
Assist with data collection for Care Management projects.
Create specialized reports and perform data analyses.
Produce charts and other graphics, including bar charts, pie charts, and pivot tables.
Create advanced data presentations and PowerPoint presentations.
Create and format correspondence and other documents, including reports and policies.
Gather and organize data from multiple sources to support management decision-making.
Work with PHO staff on filing, correspondence, data entry, system documentation, and other medical management activities.
Work with care managers to educate physician office staff on case management procedures, AdvocateCare policies and procedures, and benefit plan limitations.
Communicate positively with case managers, supervisors, managers, directors, health professionals, and other staff to promote member satisfaction, quality services, and issue resolution.
Communicate problems and observations from daily operations to the supervisor.
Maintain departmental records and files and create and set up filing systems.
Retrieve files and faxes and distribute them as requested; photocopy materials as requested.
Compose correspondence from notes or discussions with supervisors or staff.
Assemble and prepare materials for department mailings.
Type letters, memoranda, reports, and other correspondence from rough drafts or provided copy.
Perform other related duties as required.

Benefits

Paid Time Off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Competitive compensation
Premium pay for eligible positions
Incentive pay for select positions
Opportunity for annual performance-based increases
Career development programs