Full-Time Care Connect Screener (1st Shift)

WELLSTONE • Huntsville, AL

5d • Onsite

About The Position

The Care Connect Screener supports people seeking mental health and/or substance abuse services. In this frontline role, the screener welcomes and engages clients during initial intake and registration, conducts preliminary screenings, gathers essential information, and helps connect individuals with appropriate care pathways. The role calls for empathy, professionalism, and a commitment to creating a supportive environment where clients feel heard and respected. This is a full-time, hourly position working Monday through Friday, 8 a.m. to 5 p.m.

Requirements

• Bachelor’s degree in a social sciences field.
• Proficient computer skills.
• Excellent verbal and written communication skills.
• Excellent organizational and time-management skills.

Nice To Haves

• At least one year of experience with the SMI population is preferred.

Responsibilities

• Answer telephone calls and perform telephone registration.
• Obtain caller information, including demographic, insurance, and problem or issue details.
• Verify insurance information with third-party payer sources.
• Complete registration paperwork in the electronic medical record.
• Conduct a general screening regarding the severity of problems or issues.
• Provide crisis intervention or resolution as necessary.
• Consult with the Crisis Therapist regarding immediate client needs.
• Collaborate with internal and/or external agencies regarding clients.
• Verify and update previous clients’ demographic information in computer records.
• Schedule intake appointments.
• Maintain client charts, including copying, filing, and faxing.
• Answer basic practice questions and maintain and update forms.
• Complete other duties as assigned.

Benefits

• Competitive medical, dental, and vision premiums.
• State Retirement participation through RSA, plus an optional 457(b) plan with a company match.
• Nine paid holidays per year.
• Ability to accrue up to 15 days of PTO per year, with unused PTO rolling over.
• Company-paid group life and AD&D insurance and long-term disability coverage.
• Tuition discounts.
• Licensure reimbursement through learning partnerships with Athens State University, Wallace State Community College, and Capella University.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level