Care Concierge - Shift: 1130 am - 8 pm EST

Zelis • St. Louis, MO

12d • Hybrid

About The Position

Provides front-line customer service support by answering incoming calls, resolving basic inquiries, and escalating complex issues. Works under close supervision with clearly defined procedures. Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

Requirements

• HS Diploma & 0-1 yrs
• Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.
• Strong organizational and documentation skills.
• Excellent communication and interpersonal skills.
• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• Candidates who require visa sponsorship now or in the future cannot be considered.

Responsibilities

• Respond to inbound customer inquiries using established scripts and protocols, ensuring accurate and courteous communication across phone, email, or chat platforms.
• Document all customer interactions thoroughly in the CRM system, capturing relevant details to support continuity and quality of service.
• Follow standardized troubleshooting procedures to resolve basic issues such as account access, billing questions, and general product/service information.
• Identify and escalate unresolved or complex issues to Level 2 or designated escalation teams, ensuring timely resolution and customer satisfaction.
• Maintain compliance with call center policies, including adherence to schedule, call handling time, and data privacy standards.
• Participate in training sessions and team meetings to stay current on product updates, system changes, and customer service best practices.

Benefits

• 401k plan with employer match
• flexible paid time off
• holidays
• parental leaves
• life and disability insurance
• health benefits including medical, dental, vision, and prescription drug coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED