Care Center Senior Manager

Hopscotch Primary Care • Asheville, NC

11h

About The Position

As a Senior Care Center Manager (Senior CCM), you will serve as a key operational leader responsible for overseeing multiple clinic sites (typically two) and driving performance, consistency, and culture across locations. This is a step beyond single-site management—you are accountable not just for execution, but for scaling best practices, developing leaders, and ensuring operational excellence across clinics and teams. You will partner closely with clinical and operational leaders to ensure clinics deliver high-quality, high-touch care while meeting clinical, operational, and financial goals. A successful Senior CCM operates as both a player-coach and systems thinker—able to zoom in on day-to-day challenges while also building the structures and people needed for long-term success.

Requirements

• 4+ years of leadership experience in a clinical or healthcare setting, including managing managers or multiple teams
• Demonstrated success driving operational, financial, and quality performance
• Proven ability to develop leaders and build high-performing teams
• Strong operational mindset with the ability to standardize and scale processes
• Comfort with data—able to interpret metrics and translate into action
• Ability to balance strategic thinking with hands-on execution
• Strong judgment, problem-solving skills, and adaptability
• Driving measurable improvements in performance across teams or sites
• Leading through change and ambiguity
• Building structure in fast-growing or evolving environments
• Creating a positive, accountable, and patient-centered culture
• Strong communication and interpersonal skills
• High level of organization and reliability
• Proficiency with standard business and healthcare systems
• US work authorization

Nice To Haves

• Experience overseeing multi-site operations strongly preferred
• Experience working in value-based care or complex care models preferred
• Bachelor’s degree preferred

Responsibilities

• Provide leadership and foster collaboration across team members in Hopscotch clinics to deliver best-in-class patient care, support care teams and achieve goals around clinical outcomes, quality, operational and financial performance
• Partner with physician and clinical leaders to enable successful clinical, operational, and financial outcomes and ensure they have the appropriate support needed
• Collaborate with teams across the company to share clinic information, identify/resolve/escalate issues and concerns, and support on-going training and development
• Manage, coach, and mentor multidisciplinary teams of professionals across clinic locations
• Build team member capability across clinics through coaching, feedback, and development planning
• Foster a culture of accountability, collaboration, and continuous improvement
• Support hiring, onboarding, and talent planning across sites
• Advocate for patients and team members and foster a patient-centered, positive and supportive work culture
• Oversee care delivery for up to 1,000+ patients, ensuring patients receive superb care they would willingly refer others to in the community
• Collaborate with physician and clinical leaders to ensure alignment between clinical and operational priorities
• Ensure PCPs and care teams have the support needed to deliver high-quality care
• Help navigate complex operational or team challenges that impact care delivery
• Ensure strong execution of core operational processes across all sites (scheduling, billing, workflows, compliance)
• Standardize and optimize processes to improve efficiency and patient experience
• Oversee clinic facilities and operational needs across locations
• Support and lead implementation of new initiatives, tools, and workflows
• Manage and influence P&L performance across multiple clinics
• Track, analyze, and act on key performance metrics across sites
• Partner on budgeting, forecasting, and resource allocation
• Ensure clinics are meeting targets tied to value-based care performance
• Maintain compliance across sites with all regulatory requirements (HIPAA, OSHA, CLIA, etc.)
• Identify and mitigate operational risks proactively
• Support growth across clinics, including patient acquisition and community engagement
• Build and maintain relationships with community partners
• Ensure each clinic is a strong ambassador for Hopscotch in its local market

Benefits

• Competitive benefits package including medical, dental, and vision coverage
• Company-provided life insurance and disability benefits for eligible employees
• Access to Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) options
• Employee Assistance Program (EAP), wellness resources, and healthcare advocacy support
• 401(k) retirement savings opportunities and additional voluntary benefit options
• Employee discounts and additional work-life support resources available

What This Job Offers

• Job Type: Full-time
• Career Level: Senior