Call Center - Healthcare

Pinnacle Home Care•Oldsmar, FL

1d•Onsite

About The Position

Pinnacle Home Care, Florida’s largest Medicare-certified home health provider, is seeking Care Center Representatives to join their award-winning team. This role serves as the first point of contact for patients, caregivers, and healthcare professionals, providing support, coordinating appointments, and facilitating communication. The company emphasizes delivering high-quality, patient-centered care in patients' homes and has been doing so for over two decades.

Requirements

High school diploma or equivalent.
Proven experience in a call center or customer service role, highly preferable in healthcare.
Proficiency in using call center software and computer applications.
Excellent written and oral communication skills.
Ability to multitask, prioritize, and work in a fast-paced environment.

Nice To Haves

Additional education or training is a plus.

Responsibilities

Serve as the first point of contact for patients, caregivers, and healthcare professionals seeking information, assistance, or services.
Demonstrate interpersonal communication skills, empathy, and a customer-centric approach to provide outstanding support and ensure a positive experience for callers.
Provide crucial support in coordinating appointments, addressing inquiries, and facilitating communication between patients and the healthcare team.
Answer incoming calls promptly and professionally.
Provide information on home health services, scheduling, and general inquiries.
Follow established call center protocols and quality standards.
Escalate complex issues to appropriate personnel for resolution.
Document calls within medical records.
Code calls depending on the request and resolution provided.