Care Center Operations Lead (INTERNAL ONLY)

SOL Mental Health

4d•$62,000 - $70,000•Onsite

About The Position

The Care Center Operations Lead is a leadership role for high-performing CTMs/CTM IIs ready to grow beyond an individual-contributor role. Reporting to, and partnering closely with, the Practice Manager, this role supports the operational infrastructure of SOL Mental Health care centers across the assigned Care Center(s) — serving as a lead point of contact for Care Team Members, supervising a subset of CTMs, and driving consistency across a growing number of location and clinicians. This role offers an opportunity to develop the skills and experience that can position you for future Practice Manager opportunities: it combines hands-on operational coordination with growing responsibility for training, workflow implementation, and cross-site collaboration, building the leadership skills needed to manage a Care Center independently.

Requirements

Internal experience as a CTM at SOL Mental Health.
Demonstrated leadership experience, including training, mentoring, coaching, or supporting team members.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Proven problem-solving abilities and a proactive approach to improving workflows and operational efficiency.
Experience working with EHR and scheduling systems; healthcare technology proficiency required.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and locations.
Ability to use data and performance metrics to drive accountability and operational outcomes.
Comfortable leading through change and supporting the implementation of new processes and initiatives.
Detail-oriented with a commitment to delivering an exceptional patient experience while maintaining accuracy and compliance.
Desire to grow into a broader operations leadership role and develop toward a Practice Manager position.

Responsibilities

Serve as lead resource and point of contact for CTMs across the assigned market or sub-market
Supervise a subset of CTMs directly (including providing direct oversight on daily tasks and assignments, coaching to metrics-based outcomes, performance management when needed)
Provide one-on-one training and support when new workflows, processes, or systems are introduced
Troubleshoot day-to-day operational issues and escalate appropriately
Support a positive team culture and contribute to CTM development
Support new provider onboarding: build provider templates in Insync, create/manage provider schedules pre-start, and coordinate overall launch readiness
Oversee office and room setup for new providers and locations (equipment, computer availability, facilities coordination)
Maintain and regularly update contact lists for care center offices in the assigned market
Identify and lead operational improvements in partnership with the Practice Manager and Director of Operations
Support implementation and communication of operational initiatives, policies, and process changes
Monitor office readiness and flag opportunities to improve workflows, communication, and efficiency across locations
Partner with the Care Team Member Preceptor on SOL-wide materials and processes
Perform full CTM duties as needed — including patient scheduling, check-in, insurance verification, copay collection, EHR management, and other front-of-house responsibilities — consistent with SOL's standards for patient experience and compliance.