Care Center Manager

Hopscotch Primary Care•Brevard, NC

1d•Onsite

About The Position

As a Care Center Manager, you will play a key leadership role in overseeing daily clinic operations and supporting both clinical and non-clinical staff. You’ll help drive operational excellence, support a strong clinic culture, and ensure an outstanding experience for patients and providers alike. Successful managers are collaborative, hands-on leaders who thrive in fast-paced environments and are passionate about delivering exceptional care. This position is based in Brevard, NC and is a full-time, in-office position Monday–Friday, 8 AM–5 PM.

Requirements

Experience managing large multidisciplinary teams in healthcare
Proven record of accomplishment of delivering financial and operational results
Supervisory experience in a clinical setting is required
2+ years of experience in a supervisory role within a clinical setting, managing teams both remotely and in person
Passion for team-based, mission-driven healthcare delivery
An understanding of the communities we serve and a commitment to delivering compassionate, high-quality care
Strong leadership, communication, and problem-solving skills
A proactive, flexible, and team-first approach
Applying sound judgment, critical thinking, and problem-solving skills
Improving processes and driving operational outcomes
Building strong working relationships across teams
Taking initiative and adapting quickly in fast-paced environments
Bringing a positive attitude and willingness to jump in where needed
Strong interpersonal and communication skills, verbal and written
Proven reliability, organization, and dependability
Proficient PC and technology skills
US work authorization
Adaptable and thoughtful in fast-paced, evolving environments
Solutions-oriented, with a positive and proactive mindset
Accountable, collaborative, and supportive of team growth
Willing to roll up your sleeves and jump in where needed
Clear, reliable, and communicative
Patient- and provider-focused, with a passion for mission-driven care

Nice To Haves

Experience managing operational and financial performance metrics preferred
Bachelor’s degree preferred

Responsibilities

Provide leadership and foster collaboration across team members in Hopscotch clinics to deliver best-in-class patient care, support care teams and achieve goals around clinical outcomes, quality, operational and financial performance
Manage, coach, and mentor multidisciplinary teams of 5-10+ professionals at a single location
Partner with physician leaders to enable successful clinical, operational, and financial outcomes and ensure they have the appropriate support needed
Collaborate with teams across the company to share clinic information, identify/resolve/escalate issues and concerns, and support on-going training and development
Advocate for patients and team members and foster a patient-centered, positive and supportive work culture
Lead day-to-day operations at the clinic, ensuring robust processes are being followed to support quality care and operational efficiency
Oversee daily clinic operations to ensure smooth and efficient care delivery
Support staffing, scheduling, workflow management, and clinic operations
Coordinate clinic facility and maintenance needs as needed
Help oversee wraparound patient services, including transportation and field-based support when applicable
Ensure a positive patient experience both inside and outside the clinic
Support care delivery for a growing patient population while maintaining high standards of quality and service
Assist the Director of Clinic Operations with budgeting requests and operational planning as assigned
Lead scheduling and billing workflows to ensure efficiency and alignment with operational standards
Support execution of operational and strategic initiatives across the clinic
Support achievement of key clinical, financial, and quality goals across the clinics
Assist with clinic financial reporting and operational performance tracking as assigned
Monitor key clinic metrics and support performance improvement efforts
Ensure compliance with HIPAA, CLIA, OSHA, and other regulatory requirements
Identify opportunities to improve workflows, processes, and clinic performance
Serve as an ambassador for your clinic in the community and support the culture and mission of Hopscotch
Build and maintain strong community relationships and partnerships
Support clinic growth initiatives and community outreach efforts
Step in to support operational and customer service functions when needed