Care Center Manager II - Phoenix/Avondale- Onsite

Blue Cross Blue Shield of Arizona • Avondale, AZ

4d • Onsite

About The Position

Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, has launched an Advanced Primary Care model with a clear mission: To Inspire Health and Make it Easy. Our goal is to deliver affordable, convenient, and personalized care to the communities we serve. Our Advanced Primary Care model is focused on providing a signature patient experience which will raise the bar in both the delivery of care, and by ensuring health equity is top of mind. And, in every market we serve, we assure that a customized, high-value system of care is available for our members. Together, we will set the standard for how healthcare can and should be delivered in our State. We are growing our team. The team will include people who share our passion and deep commitment to taking the primary care experience to a new level. Our team is unified in providing not only comprehensive care, but a truly exceptional patient experience, leaving our patients with the lasting impression of trust and compassion. We realize we can do great things by working together and adapting processes to provide the best possible care for people. Together, we will improve the health within our communities and make a difference in people’s lives. This position is onsite within the state of AZ only. This onsite work opportunity requires residency, and work to be performed, within the State of Arizona. The Care Center Manager role is part of a team-based approach in providing advanced primary care services. The purpose is to function in a leadership capacity with support from the Director of Operations, and in collaboration with the Medical Director and Care Delivery Team to ensure excellence in member satisfaction, quality care, and care center operations of assigned Prosano Health Care Center in support of Prosano Health’s mission and vision.

Requirements

• High School Diploma
• 3 years in healthcare management directly serving patients
• BLS Certification required within 30 days of hire
• Excellent patient or customer service and communication skills
• Proficient PC skills

Responsibilities

• Under the direction of the Director of Operations, and in partnership with the Care Center lead physician and the executive leadership team, this person will be responsible for and facilitates day-to-day clinical operations within the Care Center, including facility opening and closing, managing patient, staff and provider interactions and overall operations.
• Oversee the operational efficiency and quality of care center services, including direct supervision of medical assistants and patient experience coordinators and other staff as determined by the Director of Operations.
• Manages and oversees human resources functions, such as hiring, onboarding, and training, and ongoing performance management to build and develop a high=performing team committed to service excellence.
• While the role won’t exclusively oversee these activities the successful candidate will work collaboratively with the team to ensure these responsibilities are carried out effectively.
• Collaborate closely with the Care Center team to ensure the Care Center’s performance in effective value-based care and are aligned with Key Performance Indicators (KPIs).
• In cooperation with Care Center team, ensures staff meetings and huddles meet Prosano’s ‘Healthy Huddle’ experience standards.
• Oversee systems and processes vital to the Care Center operations, including scheduling, workflow, and supply management systems.
• Be an ambassador in the local community - building relationships with other healthcare providers, social/community organizations, and marketing partners.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED