Care Associate Hematology Clinic

Yale New Haven Health•New Haven, CT

5h•Onsite

About The Position

As a Care Associate in the Hematology Clinic, under the direction of a Registered Nurse and as a member of the interdisciplinary healthcare team, you will provide patient-centered care based on respect for patient preferences, values, and needs. This role involves direct and indirect patient care activities crucial for delivering high-quality, safe patient care and an exceptional patient experience. The Unlicensed Assistive Personnel (UAP) is expected to demonstrate competence in patient-centered care, teamwork, communication and collaboration, evidence-based practice, safety, and informatics, as defined by their scope of practice. Patient and family centered care (PFCC) at YNHH is emphasized, adhering to its four principles: participation, dignity and respect, information sharing, and collaboration. This includes providing service excellence through exemplary customer service for all groups, including patients, families/friends, physicians, staff, and support personnel, while adhering to the 'I Am YNHH' service excellence pledge and promoting a positive work environment.

Requirements

A minimum of a high school diploma or GED.
Graduated from an approved, accredited, postsecondary medical assisting program, Nursing Assistant Program, or Patient Care Associate Training.
Demonstrated ability to communicate effectively with patient, families, peers, and interdisciplinary team.
Demonstrate flexibility in adjusting priorities and adjust work plans based on the needs of the patient, the service/unit, and the patient care team.
Demonstrate professional, appropriate, effective and tactful written, verbal and nonverbal communication with patients, families, medical staff, colleagues, and all internal and external employees.
Able to lift a minimum of 40 pounds.
Ability to perform tasks of physical endurance and dexterity as required by placement.
Consistent use of proper body mechanics.

Nice To Haves

12-18 months experience prior work as a Medical Assistant, Nursing Assistant, or Patient Care Associate, preferably in an outpatient clinical setting or relevant patient care environment.
Clinical competency.
Current medical assisting credential (certifications or registration) acceptable to, and recognized by, the Connecticut Department of Public Health.
Blood draw experience.
EKG experience.

Responsibilities

Provide care and services with information regarding individual values, preferences, needs, and respect the patient or designee as a full partner in providing coordinated, compassionate and culturally appropriate care.
Obtain specific components of individual and age appropriate care requirements from registered nurse and/or licensed provider.
Interact effectively with patients, families and all health care providers and employees, fostering mutual respect to enhance the patient experience and health outcomes.
Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial and ethnic backgrounds, sexual orientations, lifestyles and physical abilities.
Function effectively within nursing and interdisciplinary teams, demonstrating open communication, mutual respect, team learning and development.
Demonstrate self-awareness, recognize limitations and communicate concerns to appropriate team members.
Minimize risk of harm to patients and providers through effective individual and team performance.
Practice behaviors specific to High reliability organizations (HRO) i.e. CHAMP behavior.
Demonstrate effective use of equipment that support quality and safe patient care.
Use information and technology to communicate information, mitigate error, and support team decision making.
Achieve and maintain competencies in clinical applications to support areas of responsibilities.
Demonstrate accountability for clinical competency in care delivery.
Demonstrate accountability and responsibility for own practice.
Perform clinical functions as per scope of practice, including: Appropriately identifying patient, identifying self to patient/family and explaining the role of the UAP, escorting patients to exam/procedure room, preparing patients for visit using standardized rooming workflow/protocol (e.g., vital signs, height, weight, blood pressure, EKG, specimen collection, phlebotomy, INR, pulse oximetry, point of care testing).
Perform clerical, administrative functions as per scope of practice, such as sending/receiving patient medical records and abstracting new patient records into EPIC.
Perform environmental support functions as per scope of practice, such as setting up instruments and equipment according to department protocol.