Care Assistant

iHealth Labs Inc•San Leandro, CA

14h•Onsite

About The Position

We’re seeking a passionate Care Assistant for both technical and clinical roles to develop an innovative, team-based chronic disease management program. You will utilize medical devices to help manage patients with chronic conditions on-site and online with other clinical team members. Under general supervision in a fast-paced Primary Care clinic setting, the Care Assistant will assist with direct patient care as dictated by established protocol and coordinate the team to achieve team goals. This role is eligible for clinical hours, which can be used when applying for medical school, PA, nursing school, etc.

Requirements

Bachelor’s degree or above is REQUIRED
Exceptional communication abilities and meticulous attention to detail
Demonstrated patience and empathy, especially when interacting with the elderly
Strong problem-solving skills coupled with high adaptability and a keenness to learn
Collaborative team member with leadership potential, capacity to motivate peers, and a commitment to maintaining precise records
Proficiency in computer operations and technical platforms such as Google Workspace (Chat, Doc, Spreadsheet, Slides) and Zoom

Nice To Haves

Familiarity with fundamental medical procedures and terminologies is a plus

Responsibilities

Be tech-savvy with the ability to work with internal messaging channels (Google Workspace, Zoom, Google spreadsheet, pdf, printers, etc.). Also requires you to be patient and able to explain technology to a non-tech savvy population.
Teaching elderly patients how the mobile app and medical device work, as well as helping them with troubleshooting any tech issues.
Communicate effectively with both tech-savvy and non-tech savvy individuals, conveying technology concepts clearly and patiently.
Communicate well with teammates, providers, and staff in the clinic.
Assists with direct patient care procedures and related tasks; checks in patients assists in obtaining patient histories, takes vital signs, prepares charts, and assists with medical examinations.
Maintains accurate documentation in electronic health records.
Performs routine specialized procedures, such as setting up the iHealth products for the patients under established protocols.
Obtains pertinent labs and other tests as needed by the provider.
Manages clinic inventories and medical supplies.
Educates and advises patients on specific medical issues within established parameters including obtaining prescription information.
Directs patient flow following provider schedules/patient appointments.
Maintains assigned examination rooms.
Coordinates routine office activities and administrative functions to support clinic activities.
Practices safety, environmental, and/or infection control methods.
Conduct patient outreach calls following provided scripts to schedule appointments, provide follow-up care information, and promote health education.
Other clinic related duties as assigned.