Part-Time Care Agent - CO

Ibotta•Denver, CO

22h•Remote

About The Position

At Ibotta, our mission is to make every purchase rewarding. Our Ibotta Care Agents offer world-class, awesome support for all Ibotta users. The accuracy, efficiency, critical thinking and personal attention our Care Team gives to every user has been a key component in the success of our company. We are looking for someone who will take personal pride in the reputation our Care Team has built.

Requirements

Previous experience providing world-class customer service
Ability to work remotely, previous remote work experience a plus
Fast, organized, and detail-oriented
“Can do” attitude with a drive to thrive in a fast-paced environment
Technologically savvy, with a knowledge of Android and Apple
Good interpersonal skills and effective verbal and written communication skills
Ability to think on your feet with strong problem-solving skills
Must be based in Colorado
Must have a reliable internet connection and a personal desktop or laptop with a working camera and microphone
Applicants must be 18 or older to be eligible for this position
Applicants must be currently authorized to work in the United States.

Nice To Haves

previous remote work experience a plus

Responsibilities

Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & A Good Idea Can Come From Anywhere
Provide excellent customer service to Ibotta Savers via email tickets
Work through account information, notes, and customer emails to investigate any issues or pain points within the Ibotta app
Problem solve by reviewing Ibotta systems and customer accounts
Work on special projects for leadership teams as needed
Be an advocate for our savers