Care Advocate

Mindbloom•Austin, TX

2d•Remote

About The Position

Mindbloom is the #1 trusted brand in psychedelic therapy and the largest national provider of ketamine therapy for depression, anxiety, and PTSD. Our product offers a clinically effective and premium client experience, accessible and affordable from home. We are expanding to offer next-generation psychedelic medicines like MDMA and psilocybin. The care teams are crucial to the care delivered. Mindbloom is described as an intense, mission-obsessed, and fun environment where clients come first, and high standards for talent and performance are maintained. The company culture is conscious, with a focus on freedom and responsibility, remote-first operations, conscious leadership, and consistent feedback. Bloomineers receive significant discounts on psychedelic therapy for themselves and their families.

Requirements

You’ve experienced altered states of consciousness.
You do your best work independently, holding yourself accountable and staying driven all on your own.
You're located in the US (excluding CA & MA).
You meet clients with genuine care and guide them toward the right decision, never pushing, always supporting.
You're energized by talking to people and earn their trust naturally.
You teach yourself new tools quickly and troubleshoot independently.
You seek and speak the truth directly and possess high courage and low ego.
You bring your authentic self and practice positivity.
Minimum commitment 20 hours per week, at least 2 hours per shift.
8 hours of weekday day shifts per week.
6 hours of weekday evening shifts per week.
12 hours of weekend shifts per month.

Responsibilities

Connect with prospective clients the moment they reach out by phone or text, turning their uncertainty into the confidence to move forward.
Reconnect with prospective clients who almost took the step, and give them the encouragement to finally begin, ensuring no one who attempted to reach for care falls through the cracks.
Take on every question about the program and our research, transforming the unfamiliar into something clients can trust.
Champion what clients need, bringing their experiences straight to the team so care improves for every client who follows.