Care Advocate

UHS • McAllen, TX

12d

About The Position

The Care Advocate is a dedicated health care professional who compassionately and quickly advocates for our member’s care through educating members and providers of the benefit plans, scheduling member appointments, navigating bills, and arranging transportation for Medicare lines of business.

Requirements

• High school Diploma or GED required
• Basic understanding of medical and health care terms and processes preferred
• Strong communication skills both written and verbal
• Positive customer service skills including active listening, empathy and compassion when resolving member and provider questions, problems or complaints
• Resourceful, good problem solving abilities, attention to detail, and teamwork orientation
• Technical proficiency as it relates to software navigation, web-based program organization, and a clear understanding of office program
• Flexibility to meet the changing demands of the business
• Ability to be present, complete any task assigned, consistently do the right thing, work together toward the business goals
• Appetite for growth, learning and working in a fast-paced, challenging environment
• Ability to learn new lines of business, software, platforms and methods for processing member and provider service requests

Nice To Haves

• AA degree preferred

Responsibilities

• Educating members and providers of the benefit plans
• Scheduling member appointments
• Navigating bills
• Arranging transportation for Medicare lines of business

Benefits

• Loan Forgiveness Program
• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED