Care Advocate

Aria Care Partners • Overland Park, KS

9d

About The Position

Aria Care Partners provides onsite dental, vision, hearing, and podiatry care to long-term care and skilled nursing facilities. Its mission is to enrich the quality of life for residents with passion and compassion.

The Care Advocate educates prospects about options for obtaining additional dental, vision, and hearing coverage through Medicaid and self-pay approaches, and sells Medicare supplemental policies, including vision, dental, audiology, and podiatry. The role involves regular outbound contact with prospects, applying sales and education practices to support policy conversions, coordinating with partners and clinical coordinators to resolve service issues, and keeping account information current. The position includes approximately seven weeks of training before commission-building begins. Work is performed remotely from a home office or in the company’s Overland Park, Kansas headquarters office.

Requirements

• Must possess a state-issued health insurance license.
• Fluency in written and spoken English is required.
• Ability to use basic functionality in Microsoft Excel, Word, Outlook, and company technology platforms.
• Ability to prioritize and plan work efficiently, demonstrate accuracy and attention to detail, adapt to change, and reliably follow instructions and management direction.
• Problem-solving skills and a customer-service orientation, including the ability to address difficult client situations and respond promptly to customer needs.
• Ability to work in a team environment.

Nice To Haves

• Associate or bachelor’s degree, or equivalent work experience.
• Experience selling supplemental policies, such as vision, dental, audiology, or podiatry.
• Healthcare industry experience with supplemental insurance policies.
• Experience making outbound calls and successfully engaging prospects.
• Fluency in a secondary language such as Spanish or Mandarin.

Responsibilities

• Educate prospects about ways to obtain additional dental, vision, and hearing insurance coverage that may cost subscribers little or nothing.
• Establish a regular cadence of calls to connect with prospects and people influencing their healthcare decisions.
• Use sales and education best practices to maximize conversion to appropriate policies.
• Collaborate with partners and clinical coordinators to address service issues and maintain quality.
• Update resident and facility account information in the database as needed.
• Maintain and enhance product and technical knowledge in the industry.
• Sell Medicare supplemental policies, including vision, dental, audiology, and podiatry.
• Meet or exceed monthly sales targets.
• Perform other job-related duties and responsibilities as assigned.

Benefits

• Competitive base salary with uncapped commission.
• Comprehensive paid training.
• Activity-based onboarding bonuses for new hires.
• Career advancement pathways.
• Flexible scheduling.
• Paid time off and paid holidays for full-time employees.
• 401(k) retirement plan with company match.
• Medical, dental, and vision insurance.
• Company match for HSA.
• Flexible spending account (FSA).
• Company-paid employee assistance program (EAP).
• Life and disability insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed