Care Advocate (Onsite) – El Paso, TX
About The Position
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. This is a temporary onsite opportunity. Candidates must reside in the El Paso, Texas area and be available to train and work onsite for the entire duration of the assignment, which is expected to continue to December 2026. Are you passionate about helping others and creating exceptional customer experiences? Join our team as a Care Advocate, where you'll make a meaningful impact by welcoming newly enrolled health plan members and helping them confidently navigate their healthcare benefits.
Requirements
- High School Diploma or GED required.
- Minimum one year of customer service experience resolving customer concerns; call center experience preferred.
- Ability to work in a high-volume, fast-paced environment.
- Intermediate computer skills with the ability to navigate multiple systems simultaneously.
- Proficiency using Microsoft Office applications.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Ability to work independently while collaborating effectively as part of a team.
- Candidates must reside in El Paso, Texas.
- Due to HIPAA regulations, employees must maintain the confidentiality of protected health information at all times.
Nice To Haves
- Healthcare or health insurance experience is a plus.
Responsibilities
- Conduct outbound welcome calls to newly enrolled health plan members.
- Educate members about their healthcare benefits and available resources.
- Verify member information and ensure accurate documentation.
- Answer questions and resolve concerns with professionalism and empathy.
- Identify member needs and connect them with appropriate services.
- Navigate multiple computer systems while documenting interactions in real time.
- Deliver a positive, personalized experience on every call.
- Maintain compliance with quality, privacy, and HIPAA requirements.
Benefits
- End of Season Bonus of $500.00
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
