Care Advocate - Maternal Infant Health
About The Position
The Care Advocate serves as the primary patient-facing point of contact for pregnant and postpartum patients enrolled in the HEAR (Healing, Equity, Advocacy, and Respect) for Mamas & Babies (H4MAB) program. This role supports participants from enrollment through 12 months postpartum through proactive outreach, care coordination, patient education, and connection to clinical and community-based resources. Working within an interdisciplinary care team, the Care Advocate promotes equitable, respectful, trauma-informed, and culturally responsive care while supporting improved maternal and infant health outcomes across Eastern North Carolina. The role utilizes motivational interviewing, shared decision-making, brief intervention techniques, and closed-loop referral processes to address behavioral health needs, social determinants of health, substance use concerns, and barriers to care. This position collaborates closely with nursing staff, providers, behavioral health specialists, community agencies, and other members of the care team to ensure continuity of care and timely escalation of identified concerns.
Requirements
- Bachelor's degree or higher in Nursing, Social Work, Counseling, Psychology, Human Services, or related field.
- If a Registered Nurse, current licensure as a Registered Nurse by the NC Board of Nursing.
- Minimum of two (2) years of experience in care coordination, case management, behavioral health, patient navigation, or community health.
- Experience working with diverse populations and individuals impacted by behavioral health concerns, substance use, trauma, or social barriers to care.
- Knowledge of community resources, patient advocacy principles, and trauma-informed approaches to care.
- Experience utilizing technology-enabled communication platforms and electronic documentation systems.
Nice To Haves
- Master's degree preferred.
Responsibilities
- Serve as the primary patient-facing point of contact for pregnant and postpartum patients enrolled in the HEAR program.
- Support participants from enrollment through 12 months postpartum.
- Conduct proactive outreach, care coordination, and patient education.
- Connect patients to clinical and community-based resources.
- Promote equitable, respectful, trauma-informed, and culturally responsive care.
- Support improved maternal and infant health outcomes.
- Utilize motivational interviewing, shared decision-making, and brief intervention techniques.
- Implement closed-loop referral processes to address behavioral health needs, social determinants of health, substance use concerns, and barriers to care.
- Collaborate with nursing staff, providers, behavioral health specialists, and community agencies.
- Ensure continuity of care and timely escalation of identified concerns.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Mid Level
