Care Advocate Manager

Wider Circle

17d•$66,000 - $74,000•Remote

About The Position

Wider Circle is looking for a Care Advocate Manager, Care Delivery to join their team and lead a remote-first team supporting high-risk members through their Community Health Integration (CHI) and Principal Illness Navigation (PIN) programs. In this role, the focus will be on team leadership, operational excellence, and cross-functional collaboration. The manager will guide a team of Care Advocates, helping them bridge the gap between clinical care and social needs for members. The ideal candidate is a strong operator and a compassionate leader who relies on metrics to drive performance, optimize workflows, and collaborate effectively across the organization. This role is for someone passionate about improving health outcomes, supporting vulnerable populations, and leading mission-driven teams.

Requirements

Bachelor’s degree in healthcare, social work, public health, or related field, or equivalent experience
5+ years of experience in healthcare, community health, social services, or healthcare operations
1–2+ years of experience managing or leading a team (remote or field-based preferred)
Experience working with high-risk or vulnerable populations
Strong understanding of care coordination, documentation, and compliance requirements (CMS experience a plus)
Excellent communication, interpersonal, and organizational skills
Proven ability to manage multiple priorities while maintaining attention to detail
Comfort using digital tools, case management systems, and performance dashboards
Valid driver’s license and reliable transportation

Responsibilities

Manage and coach a team of at least 8 Care Advocates, driving performance, accountability, and engagement in a remote-first environment.
Work closely with billing, product, operations, and clinical teams to streamline processes, solve day-to-day challenges, and ensure smooth program delivery.
Take a highly data-driven approach to track key metrics, monitor team productivity, and ensure the achievement of program and documentation goals.
Leverage data and analytics to identify trends, eliminate bottlenecks, and drive continuous improvement across the team's operations.
Implement and measure strategies to engage and retain members in CHI and PIN programs, guiding the team to proactively re-engage those at risk of disengagement.
Audit the team's work to ensure all documentation meets CMS and program requirements for accuracy and completeness.
Serve as the first point of escalation for complex member cases, stepping in to coordinate with clinical and telehealth teams when advocates need support.
Onboard and train new team members on workflows, documentation standards, and compliance requirements.
Oversee the development and maintenance of partnerships with local community organizations to ensure the team can successfully connect members with necessary resources.