Care Advisor

BlueDot Cares • Charlotte, NC

8d • $40,000 - $55,000

About The Position

Are you passionate about making a meaningful difference in the lives of seniors and individuals with disabilities? BlueDot Cares is a fast-growing private duty home care company, and we are currently seeking a Care Advisor to serve as the inside closing partner for our field Senior Care Advisors. As a Care Advisor, you will play a vital role in providing compassionate, personalized care that promotes independence, dignity, and well-being. This role ensures that every family receives consistent follow-up, guidance, and support throughout the decision-making process. You will own the full family journey—from first conversation through signed services agreement—across both referral and digital leads. This is a high-impact, revenue-generating role , with approximately 30–35% of closes requiring in-home visits within the Charlotte metro .

Requirements

• Bachelor’s or Master’s degree in Social Work (BSW/MSW) strongly preferred OR equivalent experience in case management, care coordination, or senior services
• Proven ability to communicate effectively and empathetically with families in transition
• Strong CRM discipline and comfort managing a large pipeline (100+ active leads)
• Self-directed, organized, and metrics-driven- can work independently without daily supervision
• Reliable transportation for in-home visits within Charlotte metro

Responsibilities

• Serve as the primary closing resource for referrals generated by our Charlotte field team
• Own the full family conversation from initial contact through signed agreement
• Guide families through care decisions with empathy, clarity, and urgency
• Conduct in-home assessments when needed to close
• Manage all inbound Meta and Google leads (~90/month)
• Respond to new digital inquiries within 5-10 minutes during business hours
• Maintain detailed notes and stage tracking in Zoho CRM
• Manage a high-volume pipeline of 100+ active leads
• Partner closely with field advisors to ensure seamless handoffs
• Ensure no family falls through the cracks
• Report weekly on closes, pipeline health, and conversion rates

Benefits

• Compensation Base Salary: $40,000 – $55,000
• Performance Bonus: total compensation target $70,000-80,000
• Mileage reimbursement (IRS rate)
• High-growth environment with advancement opportunities
• Direct access to leadership
• 401(k)
• Health insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level