Care Adviser, Medical/Mental Health

Wellthy

10d • $19 - $22 • Remote

About The Position

The Care Adviser, Medical/Mental Health supports Wellthy’s Care Coordinators by completing care-related tasks accurately and efficiently. This is a behind-the-scenes role and does not involve direct contact with families. Work includes research, task execution, and producing high-quality results to help meet members’ caregiving needs. The adviser works with Care Coordinators and Care Managers, communicates progress and barriers, and contributes to internal resources and team initiatives. Over time, the adviser may pursue specialized teams based on interests, experience, and performance. The position reports directly to a Care Manager.

The role includes robust training and onboarding in technical knowledge, use of the Wellthy platform, customer service, and Wellthy’s communication approach. It is a remote opportunity based in eligible U.S. states. The work requires a private, secure, distraction-free workspace and secure internet and phone access because of the sensitive information handled.

Requirements

• Remote work experience.
• Associate degree or higher.
• At least 3 years of work experience in health care or caregiving, along with customer service or administrative experience.
• Medical focus: experience researching and vetting medical providers and specialists.
• Mental health focus: experience in mental health or substance abuse and general knowledge of diagnoses.
• Mental health focus: experience locating mental health providers, residential facilities, and support groups.
• Ability to work remotely from a private, dedicated, distraction-free space with strong, secure internet and phone access.

Nice To Haves

• Openness to learning, experimenting, and evolving; comfort with emerging technology and curiosity about how AI can support workflows or families.
• Ongoing, hands-on support experience with complex healthcare situations.
• Experience creating a high-touch customer journey.
• Knowledge of more than one language.
• Proficiency with macOS, Zoom, GSuite, Slack, and 1Password.

Responsibilities

• Execute care-related tasks to support Care Coordinators in delivering a high-quality member experience.
• Maintain a task load aligned with employment status while meeting output and quality standards.
• Use Wellthy’s Care Network and available tools to complete tasks effectively and on time.
• Research, analyze, and synthesize information relevant to members’ caregiving needs.
• Identify and implement resourceful solutions tailored to individual care plans.
• Partner with Care Coordinators and Care Managers to ensure timely and seamless task execution.
• Communicate task updates, progress, and barriers proactively.
• Meet quality standards for accuracy, timeliness, and attention to detail.
• Help develop, maintain, and improve internal resources, guides, and team tools.
• Participate in professional development to build expertise and prepare for possible specialization.
• Provide workflow feedback, participate in team discussions, and support cross-functional initiatives.
• Assist with non-client-specific work, such as writing guides, advising on product and service improvements, and collaborating on marketing materials.

Benefits

• Medical, dental, and vision benefits within 30 days of hire.
• Retirement savings account with matching company contributions.
• Mental health benefits.
• 15 days of paid vacation, with two additional days for each subsequent year up to 25 days.
• Sick and caregiving days.
• Professional development initiatives.
• Generous parental leave for maternal and paternal parents during a new child’s first year, including birth or adoption.
• Pregnancy loss leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree