Care Adviser (IHS/Childcare)

Wellthy

6h • $19 - $22 • Remote

About The Position

Wellthy is evolving the way we take care of each other by building better healthcare experiences for people with complex, chronic, and aging concerns. As a Care Adviser (In Home Support), you will work directly with Care Coordinators and fellow Care Advisers to assist with various tasks supporting families and individuals. This includes conducting in-depth research, contacting and following up with providers, corresponding with Care Coordinators, and working within Google Sheets and the Care Network. You may also navigate job platforms, create job postings, interview in-home support candidates, and conduct reference checks. Cross-training on childcare and agency requests will be provided. You will report directly to a Care Manager.

Requirements

• Ability to work in a fast-paced environment, be flexible, creative, and comfortable with constant evolution.
• 3+ years work experience in healthcare or caregiving field, as well as customer service or administrative experience.
• Ability to work independently while being communicative and collaborative with Coordination Team.
• High school diploma required.
• Strong ethical standards and a respect for client confidentiality.
• Ability to integrate and collaborate well with others while adapting to evolving service experiences.
• Knowledge of and ability to navigate the healthcare sector.
• Must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment for remote work.
• Must work from a private, dedicated, distraction-free space suitable to safely and securely accommodate sensitive information.

Nice To Haves

• Experience working in in-home health and/or healthcare staffing or recruiting preferred.
• Associates degree or higher preferred.
• More than one language is a plus.
• Remote work experience preferred.
• Proficiency with macOS systems, GSuite, Slack, and 1Password.

Responsibilities

• Collaborate with Care Coordinators, Care Advisers/Specialists, and Managers to help Members by using expertise to work through tasks and find the right in-home support.
• Utilize various resources, such as job posting platforms and internal databases to locate and screen in-home support.
• Support with improving and updating Wellthy’s Guides and Team Resources.
• Represent Wellthy at events such as health fairs, open enrollments, and internal/external webinars (travel and expenses covered by Wellthy).
• Engage in non-client-specific work, including feedback and guidance on Wellthy’s product, service, guides, contribution to team culture, writing and advising for marketing materials, and support for other service team members.
• Learn and contribute to understanding other service-related areas for continued growth and development, supporting during peak periods.
• Help with other non-client-specific work including supporting other service team members, and providing feedback and suggestions related to Wellthy’s product, service, marketing, and guides.

Benefits

• Medical, dental and vision benefits within 30 days of hire.
• Retirement saving account with matching company contributions.
• Mental health benefits.
• 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days).
• Sick and Caregiving Days.
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.
• Travel and expenses covered by Wellthy for events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED